drjobs Customer Care Expert - French Speaker Evening Shift

Customer Care Expert - French Speaker Evening Shift

Employer Active

1 Vacancy
drjobs

Job Alert

You will be updated with latest job alerts via email
Valid email field required
Send jobs
Send me jobs like this
drjobs

Job Alert

You will be updated with latest job alerts via email

Valid email field required
Send jobs
Job Location drjobs

Dublin - Ireland

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

As a Customer Care Expert at Wix youll be responsible for helping our over 278 million users worldwide make their online dreams a reality. We work hard for our users and our Customer Care teams are always there to make sure problems are solved and challenges are tackled.

  • Provide care to our users through calls chats and email

  • Get to know each users business goals uncover their needs and help guide them through their journey providing advice regarding their sites and businesses

  • Help users solve problems while exposing them to additional ways they can achieve their goals and succeed online

  • Analyze user behavior content suitability and content relevance to determine effects on user satisfaction

  • Develop and maintain positive customer relations and satisfaction

  • Influence the way we support our users and improve it to make sure our users experience is the best possible

  • Work with all other departments and product teams and stay aligned about users needs


Qualifications :

  • Fully proficient in French and fluent English

  • 1 years of customer service experience (in any industry)

  • Located and eligible to work fulltime in Ireland

  • Proactive problemsolver who can work independently taking initiative to seek solutions

  • Professional who loves helping others succeed and is curious to know what really drives users and their needs

  • Great communication skills that enable you to solve problems thoughtfully and effectively

  • Fast learner with the ability to adapt with a cando attitude

  • Tech savvy and eager to explore new technologies

Please send your CV in English.


Additional Information :

We are Wixs Customer Care Guild. Were not your typical customer support. We represent the Wix users voice and work closely with Product to deeply understand Wix technologies and services. As part of our global organization of Customer Care were responsible for building solid relationships with Wix users uncovering their business needs and guiding them to success. Working with us youll find a friendly atmosphere fantastic coworkers and diverse growth opportunities in a dynamic environment. Were spread across the globe and offer an office remote or hybrid work model depending on the site. 

Working hours: Monday Friday 12 PM 9 PM or 1 pm 10 pm.  This role is hybrid working 2 days from our Dublin office.

We currently only accept applicants who are located in Ireland and eligible to work fulltime in the Republic of Ireland 


Remote Work :

No


Employment Type :

Fulltime

Employment Type

Full-time

Company Industry

About Company

Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.