Customer Success Specialist Market Insights

Customer Success Specialist is a pivotal agent in the successful gotomarket of gfknewron (NIQ/GfK Proprietary tool). Actively servicing client users on trials and further ahead first subscribing customers the role will be focused on driving gfknewron user adaption and satisfaction. This requires both a firm understanding of the Technology & Consumer Goods industries as well as the ability to grow customer intimacy through regular (daily/weekly) engagement. For strategic accounts the CSM is also expected to organically grow into the client organization and provide field colleagues with opportunities to cross and upsell in addition to existing services.

Key Tasks & Responsibilities

• Establishes to be a strategic partner to our local (and regional) clients
• Are an internal and external innovation agent. Drive change for faster reaction to changing market requirements.
• Are experts in their market (industry products channels etc.

External

• Provide indepth consulting services delivering insights and analytics as well as thought leadership to create value for clients
• Serves as the relationship owner within Customer Success to manage client relationship and execute critical communications
• Builds a network of effective and meaningful relationships at all levels to maximize business opportunities
• Leads Joint Business Plan process and is accountable for identifying and aligning customer objectives defining and tracking success defining strategic service delivery elements of Joint Business Plan and customer ways of working and collaborating with other commercial functions to incorporate analytic and data quality elements into Joint Business Plan
• Leads Quantified Business Opportunity and Client Review process focusing on service delivery and ROI elements highlighting outcomes tracking priorities sharing/receiving feedback/NPS and refining Joint Business Plan to align with customer priorities and objectives
• Understands and works with POSrelated data with the client (gfknewron market predict and consumer) and is the central point of contact that includes driving adoption rates (i.e. activation reactivation and engagement) of gfknewron within client organization ensures effective and efficient client training and onboarding of new customers and educates customers about the most relevant features/functionalities for their specific business needs.
• Responsible for identifying opportunities through daytoday engagements and handing off opportunities to Account Development to pursue
• Acts as Voice of Costumer ensuring client needs are being met by the appropriate teams whether this is data quality escalation or a reporting need
• Is a market expert for the handled category / industry segment
• Coordinates client services locally (and regionally)
• Coidentifies leads for cross sell and upsell opportunities with the client
• Helps to improve renewal rate by demonstrating clear business outcome and value

• Internal

• Certified CSM (gfknewron market predict and consumer certificate) and knows the POS proposition in detail
• Building solid market and deep POS knowledge
• Ensures to be updated on relevant knowledge and has deep understanding of platform offerings
• Collects and provides feedback to product teams on functionality features etc. of gfknewron platform as well as to ops and other teams on nonplatform issues to drive better client experience
• Collaborates with account management at the presales and renewal stages coidentifies sales leads
• Collaborates with other business unit teams to identify opportunities for strategic assignments
• Coordinates internal client services nationally (and internationally)
• Validates / conduct QC to guarantee GfK seal of quality

In other words: You will make the difference by being the face of our company and its digital solutions!

Qualifications :

• Degree in Business /Marketing/ Statistics.
• Experience in consultancy firm is highly desired
• At least 1 3 years of experience in Market Research/Product Marketing/Business Development within Home & Lifestyle Consumer durables Technology industries preferred
• Excellent English language skills
• Strong presentation and communication skills clientcentric approach
• Proactive and consistent engagement with multidisciplined teams
• Coordination and decision making of how to achieve client outcomes and organization goals
• Driving delivery of results for clients & GfK across diverse cultures mind sets disciplines and influences
• Passion dedication commitment eagerness to learn open mindset team spirit and an entrepreneurial attitude. Creativity and the ability to address realworld business problems analytically

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• EmployeeAssistanceProgram (EAP)

About NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through stateoftheart platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90 of the worlds population.

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Our commitment to Diversity Equity and Inclusion

NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative ActionEmployer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:  Work :

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