Team ManagerTeam Leader
Team ManagerTeam Leader
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Job Description
As a Team Manager you will set the path to success by managing performance and service quality to guarantee customer satisfaction.
- Were a roundtheclock operation so youre cool with flexible shiftsincluding evenings weekends or holidaysbecause great service never sleeps.
- This role is 100 onsiteyoull be working from the office collaborating facetoface with the team and soaking in the energy (and coffee of our shared workspace.
Qualifications :
Responsabilities:
Establish and maintain communication with clients and/or team members; understand their needs resolve issues and meet expectations
Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line
Identify the training needs that will equip the staff with fundamental skills and knowledge
Have a thorough understanding of the various system tools and operational procedures utilized within the program
Collaborate with stakeholders on a regular basis for changes on promotions and updates
Conduct all defined and required process compliance and adherence to all team members partners and thirdparty providers
Our most successful candidates will have:
Finished a Bachelors Degree
One to two years of experience in similar role.
Have strong analytical skills; able to interpret data identify trends and make suggestions for improvements
Have demonstrated leadership skills; able to take the lead in making improvements and resolving issues
Be able to efficiently manage time and keep track of multiple schedules meetings and initiatives
Have strong verbal and written communication skills; be able to communicate in a clear constructive and professional manner
Have excellent working knowledge of MS Office applications
Additional Information :
Additional Information:
- Additional health and life insurance coverage
- Domestic relocation to one of our officess cities
- Generous annual leave
- Food vouchers and various discounts
- Transportation / Utilities allowance
- Competitive salary and clear career progression
- Worldclass onthejob training
- Work in a cozy office
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
