Account Manager - Vendor Help Desk
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Job Description
WHATS ON YOUR PLATE
Make periodic calls to Talabats long tail accounts and act as their main point of contact for commercial guidance. This includes both inbound and outbound calling.
Educate the accounts on recommended actions to take (why and when) at a basic level and ensure they take those actions so that they can grow their business on Talabat.
Help grow the long tail portfolio by delivering on key input and output metrics from the vendor point of view such as engagement rate orders GMV menu quality order cancellation rate etc.
Guide the accounts to build selfserve capability by constantly educating them on the right actions to take both for commercial as well noncommercial tasks (e.g. creating tickets on the Vendor Portal for operational issues).
Ensure a high level of adherence to our internal guidance on ways of working and engagement mechanisms with the account.
WHAT DID WE ORDER
University Graduates Only.
Experience in Sales or Account Management is a plus.
Minimum B2 level proficiency in English as well as Arabic.
Knowledge and experience working on MS Excel. Background with tools such as Tableau is a plus.
Highly motivated with curiosity to learn and excel in a fastpaced and constantly changing environment.
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
