Account Manager

About Us:

EMCOR Facilities Services (EFS) an EMCOR core business services over 1 billion square feet of commercial space across the United States. From corporate campuses to single sites EFS provides a range of services that support mission-critical areas of financial services manufacturing pharmaceutical transportation and education sectors.

Job Title: Account Manager

Job Summary:

The Account Manager is responsible for leadership of account personnel P/L results customer relationships and contracts (including changes and renewals) for all assigned customers. The Account Manager is responsible for ensuring maximum operational success growing the account driving client service levels revenue and profit.

Essential Duties and Responsibilities:

Build favorable client relationships and ensure retention and growth of the clients business. Manage the operations and performance of the assigned clients. Ensure all Key Performance Indicators (KPIs) and performance objectives are completed to satisfaction. Troubleshoot client issues and initiate action to ensure client satisfaction. Conduct governance and Quarterly Business Reviews (QBR) meetings.

Understand the scope of each service line and ensure that the account team is qualified to deliver quality results. Understand equipment and building components to be able to effectively provide long term direction to the account.

Understand the work that is performed within the Account well enough to be able to effectively relate to customers and associates and to provide input to both groups on facets that are important to them such as improvement opportunities.

Manage all financials; including but not limited to profit/loss management. Identify opportunities to expand services including opportunities for other EMCOR companies

Manage all staff assigned to account. Provide the overall direction coordination and evaluation of performance of associates at these client sites. Foster a positive work environment with associates. Interview hire and train new employees. Insure processes are in place to effectively hire Mechanics Technicians Service People etc. Manage the review process and engage in associate development. For customer develop and maintain a positive relationship that supports open dialogue

Ensure processes are in place and the culture exists for the account teams to effectively interact with the corporate support functions as appropriate. These groups include Finance Safety HR Transition and Procurement.

Ensure commitment to environmental health and safety within the account by adhering to safety practices investigating concerns and making recommendations.

Ensure compliance within all accounts to all fiduciary aspects of accounts including proper purchasing billing and travel procedures. These will include processes used to purchase material and services for the company and the customer. Critical to that is ensuring the organization understands proper use of these processes to insure customers are not over/under billed or company funds are misused.

Qualifications:

Education

Bachelors Degree or equivalent combination of education and experience.

Business Experience

Minimum of 10 years of experience in operations and facilities management.

Licenses/Certifications

BOMA IFMA LEED Certifications are a plus.

Language Skills

Ability to read and comprehend instructions including but not limited to safety policies and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively present information in individual and small group situations.

Technical Qualifications & Skills

Requires use of MS Teams PowerPoint Word and Excel. Experience with Enterprise Software and CMMS required. Experience in building operations and knowledge of building equipment.

Management SKILLS

Develop and sustain an organizational culture that matches the culture of EMCOR Facility Services.

Engage associates to complete tasks efficiently and with a positive attitude

Ability to coach associates especially Supervisors and Managers in a constructive manner and one that enhances the desired culture.

Ability to lead managers in completing company processes including performance review hiring performance improvement and sustaining culture.

PROFESSIONAL SKILLS

Exhibit business acumen and the ability to analyze business issues.

Provide solutions that address and align to broader business requirements and strategic initiatives.

Collaborate across business functions within Viox and with the customer to leverage expertise.

Define priorities that result in greatest organizational impact and complete successful execution.

SAFETY FOCUS

Model safe work habits to your work team.

Ensure safety training meetings are held with your work teams and share Good Work Practices (GWPs) and other safety tools.

Attend safety training and ensure your team has completed all safety training.

Embrace a culture focused on creating and operating in a safe work environment.

Follow all workplace and trade safety laws regulations standards practices and policies at all times

Wear personal protective equipment when applicable.

Evaluate the personal protective equipment and tools/equipment used by your team and ensure they meet standards; replace as needed.

Report all safety issues concerns and violations; discipline associates who violate safety guidelines.

ETHICAL CONDUCT

Follow policies and procedures as outlined by law company and customer.

Treat co-workers supervisor and customer with mutual trust and respect.

Always follow the anti-harassment policy.

COMMUNICATION SKILLS

Communicate with company executives both inside and outside the company.

Communicate effectively with multiple levels including supervisor associates support groups and direct reports.

RESULTS DRIVEN

Accurately complete multiple tasks in timely and consistent manner.

Ability to deliver results critical to company success while also delivering results to the customer that maintain the long-term business.

Follow a disciplined approach to complete daily activities.

INITIATIVE

Strong organizational and analytical skills.

Willing to go above and beyond to satisfy the customer.

Work with minimal supervision.

Able to handle multiple competing priorities at the same time.

INTERPERSONAL SKILLS

Work cooperatively within a team.

Display strong customer service orientation.

Build positive relationships with co-workers supervisor and customer.

PERSONAL RESPONSIBILITY

Be available to insure organization keeps moving forward toward its Goals. Flexible and able to adapt to changing business needs.

Manage personal time so that competing requirements are met and travel requirements are met.

Notice to prospective employees:There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companieslist open positions here. Please check our available positions to confirm that a post or email is genuine.

EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar an individual is contacted for services outside of EMCORs normal application process it is probably fraudulent.

As a leading provider of mechanical and electrical construction facilities services and energy infrastructure we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled