Front Desk Supervisor
Front Desk Supervisor
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Job Description
Additional Information: This hotel is owned and operated by an independent franchisee Aquila Lodging. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.
The Front Office Supervisor primarily supervises and supports front desk team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. The ideal candidate comfortably responds in a professional and courteous manner to arriving departing and in-house guests by providing accurate and timely information and services. The Front Office Supervisor will act as a role model sharing expertise and knowledge while continually inspiring the front desk associates.
Responsibilities for this role include but are not limited to the following:
Maintains a friendly professional cheerful and courteous demeanor always.
Ensures Outstanding customer care.
Supervises daily shift process ensuring all team members adhere to standard operating procedures and are friendly and attentive to guests needs and service.
Trains and directs the workflow and processes of the front desk. Resolves issues/problems and coaches and counsels the front desk team members to ensure a quality operation.
Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency.
Build strong relationships and liaise with all other departments especially housekeeping reservations etc.
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Performs other duties as assigned requested or deemed necessary by management.
This company is an equal opportunity employer.
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Required Experience:
Manager
Employment Type
Full-Time
