Head of Lending Distribution

About us.

A unique life requires a unique bank.

Defence Bank is a memberowned bank that has been proudly serving the Defence Community for 50 years. With 26 branches across Australia and our awardwinning app Defence Bank is where our members need us anywhere anytime.

The bank provides financial products and services to the Australian Defence Force and its unique community reinvesting profits for the benefit of our members. We are a leader in our sector and our people led technology enabled environment celebrates the individual talents personalities interests and needs of our people.

Winner of the Best Reward & Recognition program 2024 and a finalist for Employer of Choice 2024 it is not only our employees who think our bank is truly one of the best places to work.

The opportunity.

Lead a Thriving Team into an Exciting New Era.

Are you a dynamic forwardthinking leader ready to make a real impact Were on the lookout for a Head of Lending Distribution to help take our rapidly growing business to the next level.

Reporting directly to the Chief Member and Growth Officer this is more than just a leadership role its a unique opportunity to shape the future of lending across our national network of mobile and virtual bankers. Youll be stepping into big shoes as the role has been led by an inspiring and respected leader who recently relocated overseas for a onceinalifetime opportunity. They leave behind a thriving motivated team perfectly positioned for the next phase of growth.

Our business is growing fast and were proud of the strong collaborative culture that drives our success. Were a team that supports each other celebrates wins and is passionate about delivering exceptional experiences to our members.

In this pivotal role youll lead a highperforming team to drive asset growth through home loan acquisition and retention. Youll also play a key part in shaping our evolution toward a digitalfirst omnichannel lending experience putting innovation and member needs at the heart of everything we do.

If youre energised by challenge excited by growth and motivated to lead a capable team into its next chapter wed love to hear from you.

Your key responsibilities will include (but are not limited to):

• Inspire and lead a highperforming national team of mobile and virtual bankers fostering a culture of growth collaboration and excellence in service delivery.
• Develop and drive a forwardlooking lending distribution strategy aligning with business goals and positioning the team for longterm success.
• Accelerate asset growth by increasing new lending acquisition and strengthening member retention across our home lending portfolio.
• Champion our digital and omnichannel transformation reshaping how we deliver lending experiences to improve member access speed and satisfaction.
• Stay ahead of the curve by leveraging market intelligence customer insights and emerging technologies to refine strategy and maintain a competitive edge.
• Advocate for impactful lending products and policies ensuring offerings remain compelling competitive and aligned with our DHOAS responsibilities.
• Ensure robust risk and compliance practices maintaining full adherence to all regulatory requirements and internal governance frameworks.
• Drive operational excellence continuously improving processes through automation smart workflows and effective team rhythms.
• Lead with data managing budgets effectively and promoting bestpractice data management and insightsled decisionmaking.
• Connect with our people and industry with regular monthly travel to branches team engagements and key sector events.

About you.

Youre a visionary leader with a proven track record in managing distributed lending teams and driving sustainable asset growth. Youre datadriven digitally minded and passionate about delivering a seamless memberfirst lending experience.

You will have:

• Demonstrated success in leading national or regionally dispersed lending teams.
• Credit risk acumen.
• Experience driving performance in acquisition and retention across lending portfolios.
• Knowledge of digital and omnichannel lending environments.
• Proficiency with lending origination systems CRM platforms and performance analytics.
• Strong understanding of regulatory requirements and lending risk frameworks.
• Experience in change management team building and leadership development.
• A Bachelors degree in a relevant field.
• Familiarity with AI and automation tools (preferred).

Youre also a collaborative leader who thrives in crossfunctional environments actively shaping a constructive culture aligned to our values and strategic goals.

We count on you. And you can count on us.

We have a great range of employee benefits including:

• Savings and discounts across our range of products and services.
• Innovative WorkLife fit program
• A generous annual corporate wardrobe allowance.
• Access to our internal reward and recognition platform vouchers discounts ecards and much more!

Interested Wed like to hear from you. Click to apply.

Defence Bank is committed to providing equal opportunities for employment and seek to have a team that reflects our diverse community. We encourage anyone interested in our role and a career at Defence Bank to apply.

All successful candidates will be required to complete employment checks prior to an offer of employment.

Only shortlisted applicants with Australian Working Rights will be contacted to discuss their application.