Head of Solution - IT

1. Role Overview

The IT Lead will be responsible for scaling our offshore technology hub in Pune India and perhaps in additional locations in India. This role is critical to our global IT strategy and will oversee the recruitment operational setup and delivery of services primarily across software engineering DevOps infrastructure and IT support. The successful candidate will be a seasoned technology leader with experience in building high-performing offshore organizations and integrating them into a global platform-based delivery model.

2. Key Responsibilities

A. Strategic Leadership

• Develop and execute a 35 year strategic plan for the Pune IT hub aligned with global IT and business objectives building on a strong foundation provided by METRO GSC as the hosting entity.
• Define the hubs operating model service portfolio and integration strategy with global teams.
• Represent the Pune hub in global leadership forums and ensure alignment with enterprise priorities and key METRO stakeholders.
• Actively drive the identification of IT off-shoring opportunities throughout METRO and their transition planning towards the Pune hub

B. Hub Setup & Governance

• Lead the physical and digital setup of the hub including office space IT infrastructure security and connectivity based on an existing foundation provided by METRO GSC but in alignment with Group IT () practices.
• Establish legal compliance and operational frameworks in collaboration with HR Legal and Finance based on an existing foundation provided by METRO GSC but in alignment with Group IT () practices.
• Define and implement governance structures for delivery risk management and reporting in alignment with an existing foundation provided by METRO GSC.

C. Talent Acquisition & Organizational Development

• Build a scalable organizational structure to support rapid growth from 0 to 100 employees within a year and doubling in mid-term either for newly established positions or as replacement for existing staff coming from the Group IT () or the Country IT functions.
• Ensure talent acquisition and hiring practices that are efficient quick and effective to support rapid growth and secure most-suitable market candidates for METRO
• Engage directly in hiring senior and key personnel especially in the early stages of the hubs development
• Ensure high retention of talent through targeted measures and best practices
• Develop onboarding training and career development programs to build a strong engineering culture in alignment with Group IT practices.
• Ensure quick ramp-up and reaching of critical mass for local ressources

D. Delivery & Operational Excellence

• Oversee in-scope and in-quality delivery of off-shored IT services while acting with wholesale-typical efficiency (incl. a cost-leadership mindset)
• Implement with market-leading and Group-IT best practices (e.g. Agile) to ensure high-quality scalable and secure operations
• Define and secure KPIs and SLAs for delivery quality uptime and customer satisfaction.
• Ensure strong alignment and integration with any existing IT delivery teams and ressources part of the GSC organization

E. Stakeholder Engagement

• Act as the primary point of contact for global IT and business stakeholders regarding the Pune hub.
• Build strong relationships with internal customers vendors and local partners.
• Actively promote the IT hub throughout the organization ensuring high acceptance and up-skilling METRO staff to effectively engage with Hub

Qualifications :

Education

• Bachelors or Masters degree in Computer Science Engineering Information Technology or related field.

Experience

• Ideally 5 years of consulting experience and (must-have) 15 years of managing large-scale off-shore organizations
• Proven track record of building and scaling technology teams (200 people).
• Experience in enterprise IT environments with global delivery models.

Technical Expertise

• Strong understanding of modern software development (Agile CI/CD microservices).
• Experience with cloud platforms (AWS Azure GCP) DevOps toolchains and ITSM systems.
• Familiarity with cybersecurity data privacy and compliance frameworks

Additional Information :

Organizational Context

• The Pune IT hub will be operated as part of the Group IT () organization however hosted by METRO GSC therefore sharing infrastructure services and some governance elements with the already established entity.

WHAT DO WE HAVE FOR YOU

• A career transforming role that can step up your game
• A true immersion into leadership space true head heart & hand approach 
• Diverse yet cohesively working global teams to learn from
• A true sense of purpose in what you do
• A learning culture where we learn each day
• A place where you can truly belong we are inclusive & warm
• Ability to define your Hybrid work structure split b/w home & at office 

Remote Work :

No

Employment Type :

Full-time