Head of Executive Experience, Munich

Job Description

As the Head of Executive Experience for our Innovation Center in Munich you will be the strategic leader responsible for bringing ServiceNows technology story to life through immersive high-impact customer experiences. This pivotal leadership role combines strategic thinking with operational excellence to drive the success of one of our eight global Innovation Centers.
 

Key Strategic Responsibilities:

• Lead the vision and strategic direction of the Munich Innovation Center ensuring alignment with global objectives while maintaining local market relevance
• Drive center excellence through leadership of Experience Consultants fostering a culture of innovation and exceptional service delivery
• Coach and guide our ECs to be high performing consultants ensuring customer centricity and white glove excellence in all execution
• Architect and orchestrate compelling technology-driven customer experiences that minimize traditional presentations and maximize hands-on engagement
• Serve as a trusted advisor to senior executives and sales leadership in your region providing strategic consultation to accelerate pipeline and drive business outcomes
• Oversee the day-to-day operations of our Centers developing playbooks that allow our EEC team to operate in alignment consistently and at scale
• Ensure global consistency across your center to be truly global destination that showcases ServiceNow culture yet supports your local cultural nuance
   

  Leadership & Team Development:

  • Build and mentor a high-performing team of Experience Consultants fostering a culture of excellence and continuous improvement
  • Develop and implement best practices that can be scaled across our global Innovation Center network through playbooks and how to guides
  • Create professional development pathways for team members ensuring growth opportunities and skill enhancement by supporting their IDPs
  • Attend present and lead cross functional meetings and activities that elevateyour own personal brand as well as the program repuation.
  • Partner with cross-functional teams to ensure seamless center operations and exceptional customer experiences such as WPS Marketing Global Center Mangement and Leadership

  
   

  Innovation Center Excellence:

  • Design and implement innovative approaches to storytelling and technology demonstrations that bring ServiceNows value proposition to life
  • Drive the centers strategic initiatives including experience design content development and customer journey mapping
  • Establish and maintain strategic relationships with key stakeholders across Sales Marketing Product and Executive teams
  • Lead the development of center-specific KPIs and metrics to demonstrate impact and ROI
  • Orchestrate high-stakes executive engagements that accelerate deal velocity and strengthen customer relationships
  Activate the demo rooms and experiential zones to ensure technolog

Qualifications :

In order to be successful in this role we need someone who has:

Required Qualifications:

• 10 years of experience in strategic customer-facing roles with 5 years in leadership positions
• Proven track record of leading high-performing teams in a dynamic technology-driven environment
• Strong executive presence and ability to influence senior stakeholders
• Deep understanding of enterprise technology landscape and ability to translate complex solutions into compelling narratives
• Deep understanding of Executive Briefing principles and or Executive Campaigns and or Executive Marketing practice.
• Experience in designing and delivering high-impact customer experiences
• Bachelors degree in Business Marketing Technology or related field; MBA preferred
   

Key Competencies:

• Strategic thinking with exceptional execution capabilities
• Strong leadership and team development skills
• Excellence in stakeholder management and executive communications
• Ability to drive innovation and change in a fast-paced environment
• Data-driven decision-making capability
• Proven ability to build and maintain strategic partnerships
• Outstanding problem-solving and analytical skills
• Change agent who adapts to the their environment

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.