Client Account Manager
Client Account Manager
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Job Description
As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and midmarket firms rely on SS&C for expertise scale and technology.
Job Description
Client Account Manager
Reports to: Client Growth Director
Locations: Melbourne or Sydney Hybrid
Get To Know Us:
SS&C is leading the way. We continue to look for todays and tomorrows brightest talent those that embody a spirit to improve not only their lives but those around them. From college students to seasoned and experienced professionals we encourage you to apply. SS&C prides itself on hiring diverse honest dynamic individuals who value collaboration accountability and innovation to name a few.
Why You Will Love It Here!
- Flexibility: Hybrid Work Model
- Your Future:Income Protection Insurance & Salary Continuance
- Work/Life Balance:Generous Bereavement & Compassionate leave
- Your Wellbeing:Private Health Insurance discount Primary & Secondary Paid Parental leave Death & TPD Insurance
- Diversity & Inclusion:Committed to Welcoming Celebrating and Thriving on Diversity
- Training:HandsOn TeamCustomized including SS&C University
- Extra Perks:Discounts on fitness clubs travel and more!
What You Will Get to Do:
This role is focused on a range of client products with the portfolio consisting of:
- Superannuation administration services
- A wealth platform for Superannuation and Investments
Role Responsibilities:
- Oversight of all facets of service delivery for our clients.
- Lead regular (e.g. monthly) reviews and reporting to ensure contractual obligations and KPIs are met.
- Oversees change and implementation including Statements of Work.
- Work with Client and SS&C teams to drive customer satisfaction and ensure internal stakeholders and Directors are aware of any potential areas of concern.
- Perform general account management activities including: managing contracts paperwork reporting and invoicing.
- Establish and manage service meeting schedules and governance model.
- Drive the client governance framework to ensure optimal engagement with clients to have a successful relationship.
- Be the escalation point for critical issues enquiries and issue resolution by providing oversight on ongoing delivery and service status / requests.
- Work with Operational areas on process improvements required following incidents / escalations.
- Manage reporting and meeting presentation materials both internally and externally.
- Understand customer needs to effectively position SS&C.
- Update and maintain the CRM system with account and opportunity data.
Skills and Competencies:
- Account management or client facing experience for a superannuation fund or a fund administrator.
- Strong communication and presentation skills with the ability to articulate solutions clearly and concisely.
- Ability to build relationships and manage key contacts within the accounts.
- Experience in managing stakeholders on multiple levels.
- Strong people person skills with the ability to positioning complex technology and services solutions.
- Ability to build positive relationships with customers.
What You Will Bring:
- 35 Years account management experience.
- Experience working with technology solutions desirable.
- Experience in Wealth Management desirable.
- Experience in Fund Administration desirable.
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. Its important to us that we strive to have a workforce that is diverse in the widest sense.
Unless explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or feebased recruitment services.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race color religious creed gender age marital status sexual orientation national origin disability veteran status or any other classification protected by applicable discrimination laws.
Thank you for your interest in SS&C! If applicable to further explore this opportunity please apply directly with us through our Careers page on our corporate website @ explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or feebased recruitment services.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race color religious creed gender age marital status sexual orientation national origin disability veteran status or any other classification protected by applicable discrimination laws.
Required Experience:
Manager
Employment Type
Full-Time
