Customer Support Agent
Customer Support Agent
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Job Description
Shape the future of telematicsone great customer experience at a time.
As a Customer Support Agent at ABAX youll be the voice of our brand and the first point of contact for our customers. With a problemsolving mindset and a passion for helping people youll turn challenges into solutions and ensure every customer interaction is smooth informative and supportive.
This is your chance to play a vital role in shaping how our users experience ABAX while working in a collaborative forwardthinking environment.
What Youll Be Doing
- Managing a high volume of incoming calls emails and web/chat inquiries with professionalism and a customerfirst mindset.
- Providing effective solutions to technical issues system questions taxation inquiries and data privacy concerns.
- Ensuring all customer interactions are logged and followed up in our systems accurately and promptly.
- Collaborating with internal departments to resolve complex cases and ensure customer satisfaction.
- Contributing to team initiatives customer training and support events while proactively spotting upsell opportunities or leads.
What Makes You a Great Fit
- Previous experience in a customerfacing or technical support role ideally in a fastpaced environment.
- Strong problemsolving skills and an interest in technology and digital systems.
- Ability to prioritize tasks multitask between live interactions and ongoing cases and remain calm under pressure.
- A proactive customercentric approach with a passion for going the extra mile.
The ABAX Way
At ABAX our values guide how we work:
- Innovative We stay curious and open to new solutions.
- Enthusiastic We bring positive energy to everything we do.
- Sustainable We care about people and longterm impact.
- CustomerCentric We always put the customer first.
Other Details
- Start date:As soon as possible
- Location:Stockholm Sweden
- Work extent:Fulltime
- Language:Fluency in Swedish & English (written and spoken) and good understanding of Norwegian (written and spoken)
- Remote Status: Onsite
Background Check and Reference Verification:
Successful employment is contingent upon ABAX receiving satisfactory references.
As part of our hiring process we perform a digital reference check through RefApp an advanced online solution for managing this procedure.
Please be aware that a background check may be conducted simultaneously with the reference check.
Equal Opportunities
At ABAX we are dedicated to creating an inclusive environment for all our colleagues. This commitment extends to ensuring that our recruitment practices and processes are as inclusive as possible. We encourage applicants from all backgrounds to join us in strengthening our focus on equality and diversity in the workplace.
About ABAX
ABAX is a leading European telematics IoT platform offering connected mobility solutions for vehicle tracking tool tracking and equipment control. Our mission is to deliver mobility data insights that empowers people to do more with less.
With over 500000 tracked assets and 40000 customers ABAX delivers reliable and powerful solutions for businesses relying on physical operations. Our advanced platform transforms customer needs into actionable insights and automated reporting driving efficiency and operational excellence.
We operate across Europe with over 350 employees working from our facilities in Norway Sweden Denmark Finland the Netherlands Belgium Poland and the UK. Our Head Office is in Larvik Norway.
Employment Type
Full Time
