Operations Coordinator
Operations Coordinator
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$ 43000 - 45000
1 Vacancy
Job Description
Overview
Salary: $43000 $45000
At Groups the Operations Coordinator has a vital role in ensuring smooth daytoday operations for our offices and members. They will work closely with local leadership to provide support to the clinical and medical teams. The OperationsCoordinator will organize group schedules and coordinate communication between members and other staff on their care team as well as crossfunctional partners. This role will be responsible for maintaining member records within an EMR managing appointment schedules and assisting members with any concerns or questions regarding but not limited to prescriptions scheduling and community resources. The Operations Coordinator will also interact with members in a group setting. The Operations Coordinator reports to an Associate Operations Supervisor an Operations Supervisor or the Operations Director depending on the state.
Responsibilities
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Maintain a professional and organized office appearance
- Welcome all visitors and members entering the office
- Deliver outstanding customer service to members visitors and community stakeholders through inperson interactions phone calls or video conferencing
- Supports members of the care team with engaging members in services
- Troubleshoot member issues related to their treatment including but not limited to scheduling pharmacy concerns prescription issues care coordination
- Act within the scope of authority granted ensuring adherence to regulatory requirements and professional standards
- Manage office phone calls respond to member texts and voicemails and address emails promptly
- Assist counselors in managing member flow during inperson or virtual group meetings including checkin/out payment collection and collection/interpretation of drug screens
- Conduct engagement outreach to members
- Assist members in finding resources within the community
- Support members with care coordination needs included but not limited to connecting with other local community resources
- Collaborate with medical providers to coordinate schedules and address member needs
- Update and maintain accurate member demographics and appointment information within the EMR
- Electronically request send file member forms and handle inperson form processing when required including but not limited to Releases of Information and Care Coordination documents
- Coordinate the processing of prior authorizations
- Act as a liaison between members and local pharmacies to ensure seamless access to medication
- Ensure the availability of Urine Drug Screen supplies within the office and coordinate shipping to members when necessary
- Coordinate medication counts and document the requests and outcomes
- Complete Health & Safety tasks including but not limited to: Emergency Drill Simulations maintaining logs and coordinate fire extinguisher inspections monthly
- Run and assist in monitoring the PDMP for state compliance and adherence to group policies and Procedures
- Maintain a caseload of 150200 members
Other Duties and Responsibilities:
- Proactively engage in community outreach activities
- Distribute brochures flyers and written materials to community stakeholders
- Other duties as assigned
Qualifications
Knowledge Skills and Abilities:
- Ability to manage and prioritize tasks efficiently and optimize productivity
- Proficient in managing multiple tasks
- Strong attention to detail and ability to manage confidential and highly sensitive information
- Strong written and verbal communication skills
- Ability to effectively convey information to care team members group members crossfunctional partners and stakeholders
- Adaptability by being flexible to change willing to learn new tools and processes and handle unexpected situations well
- Ability to problem solve independently and as part of a team
- Exceptional customer service skills
- Familiarity with Google Docs Sheets Drive Email and ability to troubleshoot minor technological challenges
- Ability to use discretion and work independently under general supervision
- Ability to understand and adhere to the Professional Code of Conduct
Qualifications & Requirements:
- Highschool diploma required
- 2 years of relevant experience preferred
- Healthcare retail administration or hospitality experience preferred
- Ability to work evenings
- Experience working with Electronic Medical Record (EMR) systems
- Access to reliable internet and telephone services specifically 50M download and 10M upload package or higher as well as a strong WiFi signal if working from a remote location
- Must meet preemployment requirements and maintain all applicable state and jobrelated guidelines for background screening. Depending on statespecific requirements this may include fingerprinting drug testing health screening and CPR/Basic First Aid
Required Experience:
IC
Employment Type
Full-Time
