Senior Technical Writer OTS- Customer Growth
Senior Technical Writer OTS- Customer Growth
Posted on :
18-04-2025
Employer Active
1 Vacancy
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Job Description
OpsTech Solutions organization with an unparalleled scope is part of the Amazons WW Operations & Robotics team. We design deploy and support IT infrastructure devices and Services across Amazons Global Fulfillment Centers Transportation (Middle Mile Last Mile & Logistics) and Specialty Customer Solutions (Amazon Fresh Prime Now Lockers Pantry Campus and Prime Air). Our customers range from Amazon lockers to Amazons Air Hubs.
Were looking for an experienced Technical Writer eager to make complex product and engineering designs easy to use and meaningful for stakeholders. Well need you to hit the ground running interacting daily with Product Managers engineers operations and robotics team to help guide their onboarding to our various products. If you are able to work independently communicate clearly partner with crossfunctional teams and steer a project through to publication that will be used by thousands of developers come grow your career with us.
Key job responsibilities
As the first Technical Writer on the team you will be responsible for creating bestinclass documentation used by developers all over the world. You will craft guidance for component creation and porting APIs SDKs and code samples. Youll create reference implementations describe best practices for integrating with existing environments document how to onboard to compute network device management services and more.
A day in the life
Amazon offers a full range of benefits that support you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment.
The benefits that generally apply to regular fulltime employees include:
Medical Dental and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan
If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you!
At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!
About the team
Ops Tech Infrastructure Product Management (OTIP) owns defines and operationalizes products and programs to deliver highly reliable IT infrastructure and world class IT support with the direct objective to scale our support efficiently improve service delivery speed and drive new innovations for customers. OTIP establishes practices and enforces Ops Tech Infrastructures product development life cycle. The team supports global operations customers (first middle last mile) and internal teams.
* Degree in English Technical Writing Computer Science or a related field
* 3 years as a technical writer in a relevant field
* Experience designing and authoring developer documentation
* Strong written and verbal communication skills
* Experience creating API and SDK documentation
* Ability to write example code in one or more of the following: Java Kotlin Python React Native
* Familiarity with Linux development
* Experience with publishing systems based on Markdown or HTML and version control such as GitHub/Git
* Experience with AWS services.
* Experience using and following a style guide.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Were looking for an experienced Technical Writer eager to make complex product and engineering designs easy to use and meaningful for stakeholders. Well need you to hit the ground running interacting daily with Product Managers engineers operations and robotics team to help guide their onboarding to our various products. If you are able to work independently communicate clearly partner with crossfunctional teams and steer a project through to publication that will be used by thousands of developers come grow your career with us.
Key job responsibilities
As the first Technical Writer on the team you will be responsible for creating bestinclass documentation used by developers all over the world. You will craft guidance for component creation and porting APIs SDKs and code samples. Youll create reference implementations describe best practices for integrating with existing environments document how to onboard to compute network device management services and more.
A day in the life
Amazon offers a full range of benefits that support you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment.
The benefits that generally apply to regular fulltime employees include:
Medical Dental and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan
If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you!
At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!
About the team
Ops Tech Infrastructure Product Management (OTIP) owns defines and operationalizes products and programs to deliver highly reliable IT infrastructure and world class IT support with the direct objective to scale our support efficiently improve service delivery speed and drive new innovations for customers. OTIP establishes practices and enforces Ops Tech Infrastructures product development life cycle. The team supports global operations customers (first middle last mile) and internal teams.
* Degree in English Technical Writing Computer Science or a related field
* 3 years as a technical writer in a relevant field
* Experience designing and authoring developer documentation
* Strong written and verbal communication skills
* Experience creating API and SDK documentation
* Ability to write example code in one or more of the following: Java Kotlin Python React Native
* Familiarity with Linux development
* Experience with publishing systems based on Markdown or HTML and version control such as GitHub/Git
* Experience with AWS services.
* Experience using and following a style guide.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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