Quality Assurance Manager Child Services onsite DMV area
Quality Assurance Manager Child Services onsite DMV area
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$ 97699 - 166088
1 Vacancy
Job Description
ICF is currently seeking a Quality Assurance Manager capable of providing leadership and exercising strong program management skills as part of the leadership team for a large national program of Program Support Services (PSS) for child support enforcement. As the Quality Assurance Manager you will apply your knowledge and experience to support project on a national project in a federal consulting environment. The purpose of this project is to assist the Office of Child Support Enforcement (OCSE) in enabling state and tribal child support agencies to better comply with federal law and improve enforcement and service delivery through program and IT management technical support training/communications and data access services. As Quality Assurance Manager you will be responsible for performance management meeting performance requirements and reporting. The Quality Assurance Manager provides oversight into all quality assurance activities maintaining a Quality Assurance Surveillance Plan (QASP).
The successful candidate should have relevant experience and a proven record of project leadership that includes personnel management subject matter expertise quality management risk management and critical project and program management skills ideally in a federal contracting environment.
The hire of the Quality Assurance Manager or any replacements thereof must be approved in writing by the CO or the COR.
Key Responsibilities:
- Develop and implement the Program Quality Review Plan detect and report issues early recommend corrective actions and submit a monthly Quality Review Summary Report with findings and track corrective actions
- Maintain a SharePoint Management Plan for the DFS SharePoint library including a monthly audit and review
- Provide administrative support to DFS by scheduling and preparing meetings maintaining calendars organizing files and assisting federal staff with travel planning
- Provide administrative support to OCSE by scheduling and preparing meetings maintaining calendars assisting with leadership meeting tasks preparing briefing material and updating records and files
- Assist federal staff with outreach developing partnerships supporting managers in improving OCSE program operations providing process improvement recommendations and developing guidance for Regional Office managers
Basic Qualifications:
- M.S. or B.S. Required
- For M.S. a minimum of 4 years relevant experience
- For B.S. a minimum of 8 years relevant experience
- 5 years in business development either from a procurement or bidding perspective
- Ability to travel up to 10 of the time
- Eligible to complete the HHS background verification process at the Public Trust clearance level
Preferred Skills/Experience:
- Masters degree
- 3 years experience of applied knowledge of Office of Child Support Enforcement regulations and program implementation
- Proficient in use of Smartsheet Power BI or similar applications.
- Experience in programming and technology implementation
Professional Skills:
- Strong project management skills: managing resources with appropriate knowledge and skills to perform ongoing activities.
- Creating and maintaining quality control through repeatable managed processes.
- Originating managing and controlling work plans master/project schedules in accordance with the Work Breakdown Structure
- Sound business ethics including the protection of proprietary and confidential information.
- Exceptional oral and written communication skills with attention to detail.
- Analytical problemsolving and decisionmaking capabilities.
- Ability to multitask in a fastpaced environment prioritizing multiple tasks while demonstrating the initiative to complete projects with minimum supervision.
- Collaborative ability to work well both individually and in a team environment with all levels of internal staff as well as outside clients and vendors.
- Proficiency in MS Office Applications (Word PowerPoint Outlook Excel Project) and MS SharePoint.
#Indeed
Working at ICF
ICF is a global advisory and technology services provider but were not your typical consultants. We combine unmatched expertise with cuttingedge technology to help clients solve their most complex challenges navigate change and shape the future.We can only solve the worlds toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information please read ourEEOpolicy.
Reasonable Accommodations are available including but not limited to for disabled veterans individuals with disabilities and individuals withsincerely heldreligious beliefs in all phases of the application and employment process. To requestan accommodationplease emailand we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentto provide needed reasonable accommodations.
Read more aboutworkplacediscriminationrightsor our benefit offerings which are included in theTransparency in (Benefits) CoverageAct.
At ICF we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether inperson or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.
However we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed candidates are instructed to contact us in advance at. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range There are multiple factors that are considered in determining final pay for a position including but not limited to relevant work experience skills certifications and competencies that align to the specified role geographic location education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on fulltime employment is:
$97699.00 $166088.00DC Client Office (DC88Required Experience:
Manager
Employment Type
Full-Time
