Customer Success Representative
Customer Success Representative
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Job Description
Company: Ultralytics
About: Ultralytics specializes in Vision AI offering opensource and nocode SaaS solutions that enable seamless deployment and management of AI models. Their flagship products include YOLO an AI architecture for object detection and Ultralytics Hub a platform for simplified codefree AI model use. The company focuses on democratizing technology making advanced AI accessible to users ranging from students to large enterprises.
Role: Customer Success Representative
Location: London
Language: English Native
WFH policy:London Remote
Industry: AI Computer Vision SaaS
Product: Vision AI solutions including Ultralytics YOLO models
Size and functions of local team: 40
Role description:
- Portfolio: Managing 200250 accounts with larger accounts retained by AEs.
- Renewals: Primary responsibility for renewal processes.
- Expansion: Not a core focus but may flag opportunities to AEs.
- Onboarding & adoption: Ensure seamless integration of AI solutions.
- Customer success KPIs: Measured mainly on NDR.
- Customer engagement: Balance hightouch for large accounts and lowtouch for smaller ones.
- Process building: Helping establish and optimise CS workflows.
Unique about the company:
- Market leader in vision AI with Ultralytics YOLO.
- Fastscaling startup with high growth potential.
- Opportunity to influence and build the CS function from scratch.
Growth perspective:
- Potential for promotion into a leadership role.
- Exposure to enterprise clients (Amazon Siemens Philips).
- Entrepreneurial environment with opportunities for crossfunctional collaboration.
Must haves:
- 37 years in CS Account Management or related SaaS/AI role.
- Ability to build and optimise processes in an unstructured environment.
- Strong customer relationship management skills.
- Problemsolving and analytical skills.
- Ability to communicate complex technical concepts in simple terms.
- Datadriven mindset with KPI tracking experience.
- Comfortable working in a fastgrowing startup environment.
Nice to haves:
- Experience in computer vision AI or machine learning.
- Technical background (ability to reduce dependency on solution engineers).
- HubSpot CRM expertise (workflows automation integrations).
- Python knowledge for workflow automation.
- Understanding of RevOps and sales processes.
Salary range & secondary benefits:
- Base: 50K70K OTE
- Contract:Contractors; EOR options (via Deel) available at a lower salary.
Hiring process:
- Direct interview with hiring manager (Pablo).
- Second stage with Paula
- Possible final discussion with Glenn in exceptional cases.
Intro:Slack channel: #ultralyticsbluebirdcs
CRM: Experience:
Unclear Seniority
Employment Type
Full Time
