Were looking for a smart customerobsessed innovator and owner to join Pharmacy Operations Team
This candidate will be responsible for managing a team and facilitating flow of information and daily reporting across multiple stakeholders to resolve potential issues which impact customer experience/ business continuity/Order Journey.
The candidate should have a basic understanding of the Ecommerce Supply chain FC Ops logistics and should be a proficient communicator. As an IC She/he should be able to come up with process improvements and Own driving them end toend
Responsibilities include but are not limited to
Managing a shift constantly identifying opportunities to improve FC team performance and owning associated change management.
Developing and/or referring to performance metrics to drive team performance and business results.
Communicating with external customers (Sellers Vendors/suppliers) and internal customers (Finance Ops Excellence Fulfillment Centers)
Create strong reports and escalate problems or variances in the information and data to the relevant stakeholders
Ability to pull data from numerous databases (using Excel Access SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus.
A day in the life
very closely with Seller partner teams in their FC.
at Ops metrics regularly and flag breaches and abnormalities.
with stakeholders in creating relevant dashboards/reporting and alarms to ensure smooth FC operations
4. Ensure the team is taking stretched goals and set up mechanisms to meet the targets
About the team
Pharmacy is one of the fastest growing businesses within A. We are a smallhighly motivated and fun team to work for.
1 years of employee and performance management experience
Bachelors degree or equivalent or 2 years of Amazon (blue badge/FTE) experience
Work a flexible schedule/shift/work area including weekends nights and/or holidays
1 years of performance metrics process improvement or lean techniques experience
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