Field Customer Success Manager II SMB - Field - LASan Diego CA
Field Customer Success Manager II SMB - Field - LASan Diego CA
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Field Customer Success Manager II SMB Dedicated
Location: Los Angeles CA OR San Diego CA Field based role. Maximum of 1 hour commute if located slightly outside of either city.
Toast is driven by building the restaurant platform that helps restaurants adapt take control and get back to what they do best: building the businesses they love.
Bready* to make a change
As a Customer Success Manager Toasts way of saying an Account Manager you serve as the customers main point of contact trusted advisor and drive a wide variety of customer driven initiatives. You are a strong relationship builder understand a customers goals and priorities and translate them into strategic recommendations that will drive a high level of product adoption satisfaction referrals and customer retention.
The SMB CSS team operates in a highly crossfunctional role responsible for a regionally based book of business of our most influential & highest revenue SMB customers. These CSMs will be located in specific geographic regions. They will be hyperfocused on helping customers navigate Toast early in their customer journey.
This is not your average CSM or Account Management team; in joining this team you will be part of building a scaled Customer Success model. Composed of multiple teams the Scaled CS team is evolving to better the customer experience. We are seeking an individual who is flexible adaptable and motivated by change.
About this roll* (Responsibilities)
- Work closely with crossfunctional partners in New Business Sales Onboarding and Growth Sales Leadership to ensure proper alignment on pursuing opportunities for revenue growth
- Work closely with crossfunctional partners in Product BizOps Care Education and Professional Services to drive the highest levels of customer success throughout the customer journey
- Build relationships and trust with customers through thoughtful attention and advocacy to drive the customer flywheel and increase referral opportunities
- Retain & grow SaaS revenue through consultative engagements and new product recommendations tailored to the specific needs of each customer
- Drive activation and adoption across Toast product suite by leveraging internal tools & resources to analyze product usage demonstrate value & facilitate trainings
- Confidently navigate all Toast POS modules & have a working knowledge of our partner landscape
- Leverage Toast product knowledge to facilitate customer demos troubleshoot basic functions of the POS and ensure the customer is getting the most out of Toast
- Ask discovery questions to uncover growth opportunities referrals and location expansion
- Actively look for opportunities to operate at scale including collaborating with crossfunctional partners
- Up to 10 travel locally for customer site visits with activities ranging from prelive meet & greets to postlive technical consultations (This is dependent on proximity and availability of customers)
Do you have the right ingredients* (Requirements)
- 2 years of Account Management Sales or equivalent experience responsible for customer satisfaction and business operations
- Success operating independently and navigating competing priorities in a constantly changing environment
- High technical aptitude allowing for quick learning and adoption of technical concepts and language
- Proven track record of success in meeting and exceeding goals
- Excellent communication organizational and influencing skills
- Flexibility & adaptability
- Problem solving mindset ability to think critically
Special Sauce* (Nonessential Skills/Nice to Haves)
- 1 years of experience using a POS (Point of Sale) software ideally in the service or industry
- Experience working in the tech industry or for a SAAS company
- Experience with Salesforce CRM MS Office GSuite and Slack
Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract retain and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters changing needs. Learn more about our benefits at puns encouraged but not required
Diversity Equity and Inclusion is Baked into our Recipe for Success
At Toast our employees are our secret ingredientwhen they thrive we restaurant industry is one of the most diverse and we embrace that diversity with authenticity inclusivity respect and humility. By embedding these principles into our culture and design we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters inperson collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally check out: today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process please contact .
Required Experience:
Manager
Employment Type
Full Time
