Customer Success Manager II - Private Practice
Customer Success Manager II - Private Practice
Posted on :
01-05-2025
Employer Active
1 Vacancy
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Monthly Salary
$ 65000 - 80000
Vacancy
1 Vacancy
Posted on :
01-05-2025
Job Description
This position is Remote within the United States
Job Summary
This position is responsible for building relationships with an assigned set of Private Practice customers to drive adoption value and growth of our products and services within those accounts. This role will work closely with Account Managers and Sales Executives to proactively strengthen the customer relationship improving the business processes/workflows increasing product utilization and in general increasing the value of Henry Schein One products and services within these key accounts. This will be accomplished through strong account planning internal and customer stakeholder engagement and aligning existing and new products to customer business initiatives and growth plans. Candidates for this role will have experience in customer facing roles in software; dental or medical experience a plus (understanding of the patient and/or clinical journey revenue cycle management and/or analytics).
Whatyou will do
Travel/Physical Demands
Must have:
Theposted range for this position is $65000 $80000which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience current skills location/labor market internal equity etc.This position is eligible for a bonus target not reflected in the range.
What you get as a Henry Schein One Employee
Henry Schein Oneis the global leader in dental management analytics communication and marketing software. Our companys products and services work together as one simple solution to provide users with a seamless and integrated experience.
Our company thrives because of our people. We believe in supportive diverse and inclusive workforce inclusive environments professional development opportunities and competitive compensation packages. We value innovation teamwork and encourage worklife balance.
One of many reasons why Henry Schein One (HS1 leads the industry is because of our products services and most importantly our people. In 2022 HS1 was awarded one of the top places to work for in Utah. To learn more click here: 2022 Best Companies To Work For Henry Schein One
Henry Schein Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race color religion creed national origin ancestry disability that can be reasonably accommodated without undue hardship sex sexual orientation gender identity age citizenship marital or veteran status or any other legally protected status.
Unfortunately Henry Schein One is not currently hiring individuals residing in Alaska Delaware Hawaii Iowa Louisiana Maryland Nebraska North DakotaRhode IslandSouth DakotaVermont West Virginia Washington DC orPuerto Rico and other US Territories.
Job Summary
This position is responsible for building relationships with an assigned set of Private Practice customers to drive adoption value and growth of our products and services within those accounts. This role will work closely with Account Managers and Sales Executives to proactively strengthen the customer relationship improving the business processes/workflows increasing product utilization and in general increasing the value of Henry Schein One products and services within these key accounts. This will be accomplished through strong account planning internal and customer stakeholder engagement and aligning existing and new products to customer business initiatives and growth plans. Candidates for this role will have experience in customer facing roles in software; dental or medical experience a plus (understanding of the patient and/or clinical journey revenue cycle management and/or analytics).
Whatyou will do
- Build on the client relationship that was developed during the sales process by learning customer goals needs and initiatives and providing value in all interactions
- Serve as the primary point of contact for customers looping in other teams as needed to provide exceptional service
- Provide strategic oversight to customers customer life cycle to achieve rapid timetovalue with their purchase
- Proactively uncover opportunities to increase adoption and utilization while also promoting professional services options
- Seek out customers who have had measurable success with Henry Schein One solutions and develop their interest in serving as a customer success story
- Track ownership of client records and data in the Customer Relationship Management (CRM) software
- Develop solid customer relationships over the phone
- Connect customer needs to relevant product offerings
- Successfully prioritize reactive and proactive tasks
- Maintain a thorough understanding of and be prepared to report on all assigned customers in terms of opportunities current issues and likelihood of renewal
- Develop a solid understanding of the dental industry and regional issues that could impact customers within assigned territory
- Share best practices with the rest of the Customer Success team
- Facilitate customer escalation resolution
- Resolve complex issues in effective ways
- Build partnerships at all levels within the company and externally
Travel/Physical Demands
- Travel typically less than 10. Office environment. No special physical demands required.
Must have:
- Typically 3to 5 or more years of increasing responsibility in terms of any applicable professional experience
- Typically a bachelors degree or global equivalent in related discipline
- Prior experience in leading crossfunctional customer facing projects
- Demonstrated success in achieving or surpassing retention targets in previous roles
- Strong understanding of industry practices
- Good decision making analysis and problemsolving skills with ability to multitask
- High proficiency with tools systems and procedures
- Good planning/organizational skills and techniques
- Strong verbal and written communication skills
- Good presentation and public speaking skills
- Good interpersonal and conflict resolution skills and ability to deliver difficult messages
- Masters degree or global equivalent
- Customer Success or account management experience
- Dental Dental Service Organization or inoffice dental practice experience
- Previously managed a large customer base 100 accounts
- Experience using a CRM and/or Customer Success platform
Theposted range for this position is $65000 $80000which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience current skills location/labor market internal equity etc.This position is eligible for a bonus target not reflected in the range.
What you get as a Henry Schein One Employee
- A great place to work with fantastic people.
- A career in the healthcare technology industry with the ability to grow and realize your full potential.
- Competitive compensation.
- Excellent benefits package!Medical Dental and Vision Coverage 401K Plan with Company Match Paid Time Off (PTO) Paid ParentalLeave Short Term Disability Work Life Assistance Program Health Savings and Flexible Spending Accounts Sick Leave (if applicable) Income Protection Education Benefits Worldwide Scholarship Program Volunteer Opportunities and more.
Henry Schein Oneis the global leader in dental management analytics communication and marketing software. Our companys products and services work together as one simple solution to provide users with a seamless and integrated experience.
Our company thrives because of our people. We believe in supportive diverse and inclusive workforce inclusive environments professional development opportunities and competitive compensation packages. We value innovation teamwork and encourage worklife balance.
One of many reasons why Henry Schein One (HS1 leads the industry is because of our products services and most importantly our people. In 2022 HS1 was awarded one of the top places to work for in Utah. To learn more click here: 2022 Best Companies To Work For Henry Schein One
Henry Schein Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race color religion creed national origin ancestry disability that can be reasonably accommodated without undue hardship sex sexual orientation gender identity age citizenship marital or veteran status or any other legally protected status.
Unfortunately Henry Schein One is not currently hiring individuals residing in Alaska Delaware Hawaii Iowa Louisiana Maryland Nebraska North DakotaRhode IslandSouth DakotaVermont West Virginia Washington DC orPuerto Rico and other US Territories.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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