Program Manager Operations Integration II Customer Experience Operations
Program Manager Operations Integration II Customer Experience Operations
Posted on :
14-04-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 66800 - 142800
Vacancy
1 Vacancy
Posted on :
14-04-2025
Job Description
OPPORTUNITY TO DRIVE CHANGE: PROGRAM MANAGER OPERATIONS INTEGRATION
Join Us as a Program Manager II Operations Integration. Be at the heart of how CXO (Customer Experience Operations) evolves across 540 locations . In this highimpact role youll lead the integration and optimization of CXO programs into operational environments driving scalable efficient solutions while preserving resources.
What Youll Drive :
Seamless integration of CXO programs into core operations.
Optimization standardization and centralization of processes to enhance field efficiency
Development of scalable inhouse tools to improve field performance and support operational scaling
Alignment across stakeholders through structured documentation and change management
Key Responsibilities :
Design and implement processes that reduce variance and increase consistency across field and centralized operations
Own endtoend program integration from prioritization scoping and planning to postlaunch support
Develop and identify tools to automate tasks and simplify workflows
Collaborate with tech safety learning and other teams to optimize centralize processes and define success metrics
Monitor program health and leverage data insights to drive continuous improvements
Act as the primary liaison for crossfunctional stakeholders ensuring clarity and accountability
Operate autonomously in an ambiguous environment proactively identifying business challenges automation opportunities and scaling factors
Take a handson approach to achieve business goals with an ownership mindset
Impact Youll Make :
Streamline and continuously improve operational processes in complex environments
Enable teams to work efficient with repeatable scalable solutions
Bridge the gap between programs and realworld operational
Build tools that simplify measure and scale complex workflows
Ensure all stakeholders remain aligned to deliver bestinclass processes
What Youll Need :
Bachelors degree in Business Administration Arts or a related field
3 years of experience in program or project management
2 years in operational process improvement or 3 years in operations
Strong project ownership from initiation to postimplementation support
Analytical problemsolving skills with high attention to detail
Clear effective written and verbal communication across crossfunctional teams and leadership
Experience documenting detailed SOPs and building repeatable workflows and tools
Intermediate Excel skills (pivot tables nested formulas data modeling)
Ability to independently manage multiple competing priorities in a fastpaced environment.
Preferred Qualifications :
Advanced Excel proficiency (including Macros and VBA)
Intermediate SQL knowledge (joins indexing stored procedures)
Experience in automation and process improvement methodologies (Lean Six Sigma)
Familiarity with BI tools (QuickSite Tableau Power BI)
3 years of leadership experience in developing and mentoring others.
Ready to manage the future of operational integration Be the driving force behind scalable solutions that enable CXO programs to thrive. Apply now and be part of our success story!!
Bachelors degree
Speak write and read fluently in English
3 years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience working cross functionally with tech and nontech teams
Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.
3 years of driving end to end delivery and communicating results to senior leadership experience
3 years of driving process improvements experience
Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
Experience building processes project management and schedules
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66800/year in our lowest geographic market up to $142800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Join Us as a Program Manager II Operations Integration. Be at the heart of how CXO (Customer Experience Operations) evolves across 540 locations . In this highimpact role youll lead the integration and optimization of CXO programs into operational environments driving scalable efficient solutions while preserving resources.
What Youll Drive :
Seamless integration of CXO programs into core operations.
Optimization standardization and centralization of processes to enhance field efficiency
Development of scalable inhouse tools to improve field performance and support operational scaling
Alignment across stakeholders through structured documentation and change management
Key Responsibilities :
Design and implement processes that reduce variance and increase consistency across field and centralized operations
Own endtoend program integration from prioritization scoping and planning to postlaunch support
Develop and identify tools to automate tasks and simplify workflows
Collaborate with tech safety learning and other teams to optimize centralize processes and define success metrics
Monitor program health and leverage data insights to drive continuous improvements
Act as the primary liaison for crossfunctional stakeholders ensuring clarity and accountability
Operate autonomously in an ambiguous environment proactively identifying business challenges automation opportunities and scaling factors
Take a handson approach to achieve business goals with an ownership mindset
Impact Youll Make :
Streamline and continuously improve operational processes in complex environments
Enable teams to work efficient with repeatable scalable solutions
Bridge the gap between programs and realworld operational
Build tools that simplify measure and scale complex workflows
Ensure all stakeholders remain aligned to deliver bestinclass processes
What Youll Need :
Bachelors degree in Business Administration Arts or a related field
3 years of experience in program or project management
2 years in operational process improvement or 3 years in operations
Strong project ownership from initiation to postimplementation support
Analytical problemsolving skills with high attention to detail
Clear effective written and verbal communication across crossfunctional teams and leadership
Experience documenting detailed SOPs and building repeatable workflows and tools
Intermediate Excel skills (pivot tables nested formulas data modeling)
Ability to independently manage multiple competing priorities in a fastpaced environment.
Preferred Qualifications :
Advanced Excel proficiency (including Macros and VBA)
Intermediate SQL knowledge (joins indexing stored procedures)
Experience in automation and process improvement methodologies (Lean Six Sigma)
Familiarity with BI tools (QuickSite Tableau Power BI)
3 years of leadership experience in developing and mentoring others.
Ready to manage the future of operational integration Be the driving force behind scalable solutions that enable CXO programs to thrive. Apply now and be part of our success story!!
Bachelors degree
Speak write and read fluently in English
3 years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience working cross functionally with tech and nontech teams
Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.
3 years of driving end to end delivery and communicating results to senior leadership experience
3 years of driving process improvements experience
Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
Experience building processes project management and schedules
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66800/year in our lowest geographic market up to $142800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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