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You will be updated with latest job alerts via emailJoin the team redefining how the world experiences design.
Hello gday mabuhay kia ora hallo vtejte!
Thanks for stopping by. We know job hunting can be a little time consuming and youre probably keen to find out whats on offer so well get straight to the point.
Where and how you can work
Our flagship office is in Sydney Australia but weve made our way from down under to a campus in Austin Texas which is now home to our US operations. This is a hybrid role in Austin Texas so you must be able to commute to our office 1-2 times a week.
About the Team
Help and support especially at scale is a complex and exciting problem space. With a mission of Every user empowered every voice heard Canvas User Voice super group is the critical interface to our most valuable partners; our users. We want to ensure that they have a flawless experience while using Canva products as we scale our way to support 1 billion users. Our teams are responsible for unlocking how we can deliver exceptional customer experience through streamlined and scalable systems an optimized contact flow expert support specialists customer insights plus tools to enable self-help such as our Help Center Assistant and chat experience.
Join Canvas Specialist Operations Group the operational heartbeat of User Voice. Be the face of a platform thats beloved and utilised by over 150 million people across the globe
Were wholly dedicated to our users happiness - its the fuel to our fire shaping our mornings and guiding our workdays. Each interaction is seen as a unique opportunity to foster satisfaction cultivate loyalty and showcase our unwavering commitment to exceptional customer service.
Were not merely in the business of offering customer service - were in the business of delivering customer delight. Were on the hunt for like-minded individuals who echo our vision for top-tier customer support experience and can seamlessly disseminate this value throughout our organisation. Join the Specialist Operations Group and become an integral voice within Canva.
About the Role
Were looking for a Coach (Senior Team Lead) to lead our Admin Support team in North America a role that blends people leadership with global program strategy. Youll guide a team of experts embedded into high-impact Strategic Pods cross-functional squads aligned to Canvas top-tier customers and enterprise goals.
A key responsibility is embedding Admin Support Specialists into cross-functional Strategic Pods where they partner with Success Sales and Product to support adoption drive retention and proactively surface customer insights.
Youll work closely with stakeholders to align team efforts with broader business objectives contribute to subgroup goal-setting and continuously improve support delivery. Success in this role requires strong leadership adaptability and the ability to influence across a complex cross-functional environment.
What youll do
Drive strategic impact - Aligns team priorities with Canvas long-term vision turning strategy into clear goals and impactful execution.
Lead the execution of our Strategic Pod Support program a global model tailored to support adoption retention and insights at scale.
Evolve and scale the program based on customer needs and internal priorities.
Collaborate with Canvas Sales Success and Product teams to align Admin Support with enterprise strategies and roadmap decisions.
Ensure Admin Support plays a central role in driving Net Dollar Retention (NDR) and Net Seat Retention (NSR).
Advocate for our users by closing feedback loops and shaping tools that improve both internal and customer experiences.
Embed a unified proactive support culture across strategic accounts.
Maintain operational excellence - Improves systems and workflows to scale support quality efficiency and measurable outcomes.
Use data to uncover trends improve workflows and demonstrate team impact.
Partner with our data teams to build clear actionable dashboards and reporting systems.
Lead initiatives that scale support quality and drive operational efficiency possibly replicating it across regions
Develop and lead a high-performing team - Coaches for growth and performance fostering a culture of accountability learning and ownership.
Manage mentor and inspire Admin Support Specialists across the region with a focus on both personal growth and operational impact..
Drive personal and professional growth through coaching feedback and development plans.
Champion a culture of ownership learning and belonging.
Stakeholder Influence: Builds strong cross-functional relationships and drives alignment without relying on formal authority.
Adaptability: Thrives in evolving environments re-prioritizing effectively and solving complex challenges with clarity.
What were looking for
Experience leading high-performing regional or specialized support teams ideally in SaaS or enterprise environments.
Strong understanding of enterprise admin workflows (think: Zendesk integrations billing non-ticketed work).
A track record of coaching for growth especially in hybrid/in-region setups.
Proven ability to lead complex cross-functional initiatives with measurable outcomes.
A data-savvy mindset: comfortable using insights to drive action and report on success.
A collaborative empathetic leadership style that fosters psychological safety and results.
The ability to balance fast execution with long-term vision and inspire others to do the same.
Whats in it for you
Achieving our crazy big goals motivates us to work hard - and we do - but youll experience lots of moments of magic connectivity and fun woven throughout life at Canva too. We also offer a range of benefits to set you up for every success in and outside of work.
Heres a taste of whats on offer:
Check out for more info.
Other stuff to know
We make hiring decisions based on your experience skills and passion as well as how you can enhance Canva and our culture. When you apply please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
We celebrate all types of skills and backgrounds at Canva so even if you dont feel like your skills quite match whats listed above - we still want to hear from you!
Please note that interviews are conducted virtually.
Remote Work :
Yes
Employment Type :
Full-time
Remote