Staff Technical Program Manager

Team & Role

ServiceNows Global Cloud Engineering and Cloud Operations Program Management team drives program delivery across our worldwide cloud environments encompassing infrastructure services and operations. As a Staff Technical Program Manager you will lead large high-impact programs that span cloud capacity engineering and global operations focusing on infrastructure scalability reliability and operational excellence. Responsibilities include leading initiatives across cloud operations infrastructure engineering Hyperscaler deployments reliability engineering site reliability problem management process intelligence and automation.  

The ideal candidate is passionate about customer experience operational excellence and continuous improvement. Were looking for someone who delivers high-quality scalable and sustainable solutions with rigor and creativity. You should have a proven track record of leading cross-functional teams driving process automation and translating OKRs into actionable program plans. Strong program management and consulting skills a mindset geared toward innovation and ownership and a collaborative spirit are essential. We value teamwork and funthis role is for someone who thrives in a dynamic team-oriented environment. 

What you get to do in this role:

• Initiate programs by establishing the vision and measurable business goals leading alignment on program scope deployment planning identification of key milestones securing cross-functional resources. Take ownership for protecting the project/program investments you are managing 

• Determine and manage the alignment of internal and external dependencies; technical operational both within and between teams. Understand stakeholder needs and manage expectations within a rapidly evolving company 

• Provide thought leadership and drive functional and technical maturity scalability and continuous improvement not only within program and project management but across the organization 

• Host and/or lead meetings at executive-level and with all relevant stakeholders to reach decisions and deliver crisp status updates to all stakeholders 

• Ensure operational readiness of the changes you will be delivering and streamline processes to drive adoption of new capabilities at scale 

• Provide leadership by example. Develop and share best practices across the team

Qualifications :

Preferred Qualifications:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry

• Demonstrated experience leading programs that span cloud infrastructure design deployment and operations with a strong emphasis on scalability reliability security and operational excellence
   
• Proven ability to drive process automation initiatives and align program execution with organizational OKRs across globally distributed teams

• Leads (or significantly contributes to) large cross-functional initiatives and creates successful outcomes 

• Acts as a change ambassador by promoting and communicating new ideas to propel innovative and scalable solutions across our organization

• Communicates with candor and empathy while sharing learnings from individual and team experiences to drive continual improvement for self and others 

• Experience working on and managing large projects or programs with cross-functional teams

• Deliver solutions and strategies while mitigating or removing obstacles. 

• Experience utilizing software to keep projects organized track metrics and report on progress

Basic Qualifications:

• 8 years of project/program management experience in mid/large size companies 

For positions in this location we offer a base pay of $147300 - $257800 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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