Application Support Analyst - AZ - On Site
Application Support Analyst - AZ - On Site
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Your primary responsibilities are to assist our client users with questions and issues pertaining to the application of the software. This includes resolving support requests troubleshooting issues replicating scenarios for developers to address and inhouse testing of software. Occasionally train customers on components of the system.
Responsibilities
- Gather information from the client and determine the issue by evaluating and analyzing the symptoms;
- Identify and escalate application defects and priority issues;
- Interact with clients to provide information in response to inquiries concerns and requests about products and services and provide resolutions to reported issues
- Offer alternative solutions where appropriate to prevent disruption in client activities
- Follow up and make calls to customers when necessary;
- Maintains client confidence and protects operations by keeping client and clients employee information confidential.
- Makes customers and their needs a primary focus of ones actions; developing and sustaining productive customer relationships.
- Stay current with system information changes/updates and new releases
- Assist the QA department in product testing
- Contribute to written documentation (Knowledge Base)
- Provide occasional training for internal employees and externally for clients
- Experience with PrismHR HRPyramid or other PEO or ASO software preferred
- Ability to communicate and present information effectively with both technical and nontechnical audiences
- Strong knowledge of HRIS systems including payroll benefits and human resources
- Knowledge of payroll and payroll accounting operations
- Deals effectively with others in antagonistic situations using appropriate interpersonal styles and methods to reduce tension or conflict.
- Bachelors degree or an equivalent combination of training and experience.
- 13 years experience in a customer support position desired but not required.
- Experience with Vertex Mastertax Quickbooks Peachtree or Great Plains aplus (not required)
- Experience setting up and maintaining Client Accounting in PrismHR and a general understanding of Financial Accounting
- American Payroll Association certification a plus
- Excellent problem solving and troubleshooting skills
- Excellent listening skills
- Excellent phone and people skills
- Ability to work independently with exceptional attention to detail
- Experience with Microsoft Office Suite and/or Google Apps a plus
PrismHR is a fastpaced SaaS company which provides customers with a cloudbased payroll process software application. PrismHR also provides professional services including system implementation consulting custom configurations and training. Lastly via the Companys Marketplace platform customers and end users access other human resources and employee benefits applications from PrismHRs Marketplace Partners.
Diversity Equity and Inclusion Program/Affirmative Action Plan:
We have transformed our company into an inclusive environment where individuals are valued for their talents and empowered to reach their fullest potential. At PrismHR we strive to continually lead with our values and beliefs that enable our employees to develop their potential bring their full self to work and engage in a world of inclusion.
Ensuring an inclusive environment for our employees is an integral part of the PrismHR culture. We arent just checking a box we are truly committed to creating a workplace that celebrates the diversity of our employees and fosters a sense of belonging for everyone. This is essential to our success. We are dedicated to building a diverse inclusive and authentic workplace so if youre excited about our roles but your past experience doesnt align perfectly with every qualification in the job description we encourage you to apply anyway. You may be just the right candidate for these open roles or other open roles. We particularly encourage applicants from traditionally underrepresented groups as we seek to increase the diversity of our workforce and provide fair opportunities for all.
As a proud Equal Opportunity and Affirmative Action Employer PrismHR encourages talent from all backgrounds to join our team. Employment decisions are based on an individuals qualifications as they relate to the job under consideration. The Companys policy prohibits unlawful discrimination based on sex (which includes pregnancy childbirth breastfeeding or related medical conditions the actual sex of the individual or the gender identity or gender expression) race color religion including religious dress practices and religious grooming practices sexual orientation national origin ancestry citizenship marital status familial status age physical disability mental disability medical condition genetic information protected veteran or military status or any other consideration made unlawful by federal state or local laws ordinances or regulations.
The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company including supervisors and coworkers.
Privacy Policy: For information about how we collect and use your personal information please see our privacy statement available at provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability you may use the following alternative email address to contact us about your interest in employment at PrismHR: Please indicate in the subject line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a followup response.
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Required Experience:
Senior IC
Employment Type
Full-Time
