Application Support Manager
Application Support Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Job Summary
We are a world-leading smart mobility SaaS company with oversubscribers across 23 countries and we are looking for an Application Support Manager to join our team. Our teams are collaborative vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibility
- Drive the operational plan oversees day-to-day operation activities such as manpower deployment and contingency management.
- Monitor and ensuring productivity are achieve in the department.
- Pro-actively monitor the health status of all products identify exceptional cases and initiate and prioritize the repair process when required.
- Recommend enhancements to improve systems performance.
- Analyse and identify industry trends and customers need and provide feedback to improve the feasibility of new product development.
- Managing and solving technical issues faced by customers.
- Establish end-to-end service delivery for projects.
- Provide products and systems training to internal employees and customers when required.
- Review and approve all vendor services and its related cost ensuring cost are being properly managed.
- Inventory controlling ensuring stock level are being managed.
Requirements
- Bachelors degree in engineering with strong electronics / technical experiences.
- Minimum of 5 years experience in the role and experience in managing and grow a team.
- Experience in System Integrator (SI) industry or familiar with SaaS platform is an added advantage.
- Proven track record in incident and troubleshooting management.
- Good leadership and people management skills and ability to work under pressure.
- Excellent communication and interpersonal skills.
- Hands-on and a can-do attitude.
- Technically independent with good initiative.
- Strong analytical and problem-solving skills with an out-of-box approach in providing solutions.
Employment Type
Full Time
