Finance Manager Customer Service Finance Device Digital and Alexa Support Customer Service
Finance Manager Customer Service Finance Device Digital and Alexa Support Customer Service
Posted on :
13-04-2025
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1 Vacancy
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Job Description
At Amazon were working to be the most customercentric company on earth. To get there we need exceptionally talented bright creative and driven people. If you want to help make history and have fun Amazon is the place for you. At the core of this customer centricity is the Amazon Customer Service (CS) organization. We are looking for a Finance Manager to join the Global CS Finance Team for the Digital and Device products category (D2 including Echo Kindle eReaders FireTV Amazon Video Gaming Music Alexa Voice Services and more. This position reports to the Sr. Finance Manager of the organization. The pace and growth of the business along with its increasing complexity makes this role an exciting interesting and very challenging proposition. As such it requires an individual who is motivated to make a big impact. The ideal candidate will be comfortable in a fastpaced dynamic environment and will be a creative and analytical problem solver.
Key Responsibilities:
Regional responsibility for OPEX planning including full year and outlook planning month end analysis and commentary and ad hoc work for Variable and Fixed costs as well as global headcount
Own relationship with contact forecasting team Headcount capacity planning teams
Business Partnering with Technical Support Operations leadership
Point of contact for reporting of Costs Contacts and Units for several Product Lines explaining the cost drivers and providing variance analyses to those product line finance teams
Collecting analyzing and managing quantitative data and creating meaningful actionable reports to drive business improvement and cost reduction
Work closely with the central finance teams on common approaches and timelines
Key team member of Customer Service Finance team that contributes to the development of financial planning and analysis tools and Finance Planning & Analysis processes that impact the global strategy
5 years of tax finance or a related analytical field experience
BA or BS in Finance Accounting Business Economics or a highly analytical field (e.g. Engineering Math Computer Science) and 5 years of finance experience or Masters degree and 3 years of finance experience
6 years of identifying incomplete or inaccurate data identifying the root cause and creating/implementing an escalation plan experience
6 years of solving complex business challenges by delivering accurate and timely financial models analysis and recommendations that have a proven impact on business (e.g. financial savings operational improvements or customer benefits) experience
MBA or CPA
Knowledge of SQL/ETL
Experience working with largescale data mining and reporting tools (examples: SQL MS Access Essbase Cognos) and other financial systems (examples: Oracle SAP Lawson JD Edwards)
Experience delivering forecasting budgeting and variance analysis and data interpretation of results
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $85900/year in our lowest geographic market up to $179500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Key Responsibilities:
Regional responsibility for OPEX planning including full year and outlook planning month end analysis and commentary and ad hoc work for Variable and Fixed costs as well as global headcount
Own relationship with contact forecasting team Headcount capacity planning teams
Business Partnering with Technical Support Operations leadership
Point of contact for reporting of Costs Contacts and Units for several Product Lines explaining the cost drivers and providing variance analyses to those product line finance teams
Collecting analyzing and managing quantitative data and creating meaningful actionable reports to drive business improvement and cost reduction
Work closely with the central finance teams on common approaches and timelines
Key team member of Customer Service Finance team that contributes to the development of financial planning and analysis tools and Finance Planning & Analysis processes that impact the global strategy
5 years of tax finance or a related analytical field experience
BA or BS in Finance Accounting Business Economics or a highly analytical field (e.g. Engineering Math Computer Science) and 5 years of finance experience or Masters degree and 3 years of finance experience
6 years of identifying incomplete or inaccurate data identifying the root cause and creating/implementing an escalation plan experience
6 years of solving complex business challenges by delivering accurate and timely financial models analysis and recommendations that have a proven impact on business (e.g. financial savings operational improvements or customer benefits) experience
MBA or CPA
Knowledge of SQL/ETL
Experience working with largescale data mining and reporting tools (examples: SQL MS Access Essbase Cognos) and other financial systems (examples: Oracle SAP Lawson JD Edwards)
Experience delivering forecasting budgeting and variance analysis and data interpretation of results
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $85900/year in our lowest geographic market up to $179500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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