Account Manager

Account Manager

Salary: 43000 per annum plus company benefits

Location: Nottingham and site visits to Derby and Leicester

Contract: Full Time Permanent

Shifts: 37.5 hours per week Monday Friday 8.30am until 5:00pm with 1 hours unpaid lunch break

Work model: Fully onsite

Williams Lea seeks a Operational Account Manager to join our team!

Williams Lea is the leading global provider of skilled technologyenabled businesscritical support services with longterm trusted relationships with bluechip clients across investment banks law firms and professional services firms. Williams Lea employees nearly 7000 people worldwide who provide efficient business services at client sites in often complex and highly regulated environments from centralised Williams Lea onshore facilities and through best cost company offshore locations.

Purpose of role

The Account Manager as the most senior manager onsite will oversee various aspects including managing client relationships staff service delivery financial aspects and fostering business growth. They will closely collaborate with the Account Director to establish and uphold effective processes and procedures necessary for seamless service operations. Their responsibilities encompass overseeing requested tasks prioritizing and efficiently organizing resources to meet and uphold client deadlines and expectations. This involves coordinating resources from the broader Williams Lea network spanning both onshore and offshore. The incumbent will take a proactive approach leveraging available tools to provide exceptional service to users.

Key responsibilities

Supervise contracted operations to ensure meeting the contract and client needs while addressing employee needs.
Manage client relationships to ensure a high level of customer satisfaction.
Establish implement and maintain quality service delivery through operating
procedures account planning and achieving agreedupon metrics and goals to ensure both client satisfaction and exceptional employee performance.
Drive continuous improvement by keeping clients and management informed of significant and potential issues proposing solutions or processes to prevent future problems and resolving escalated issues.
Identify contractual risks and take appropriate mitigating actions.
Take responsibility for the financial performance of the account by monitoring sales and contribution targets throughout the year.
Manage workloads and deadlines keeping all involved parties informed about project status and timelines.
Hold full accountability for all client requests ensuring deadlines are met and is of a high standard.
Support the Account Executive team in accurately estimating all production requests and providing regular updates to the Client.
Prepare monthly service invoices and adhoc production reports for approval by the Account Director.
Schedule and manage account governance meetings including recurring Service Reviews ensuring followups with relevant reports and paperwork.
Provide highlevel data for monthly reporting and assist the management team in strategic account reviews.
Support account growth and proposals for extended services.
Analyze the performance of the entire process identifying areas for improvement and innovation.

Key Competencies

Proficient in managing people effectively confidently delegating work to achieve optimal results particularly within a remote working environment.
Demonstrates excellent communication and organizational skills capable of prioritizing tasks even when faced with conflicting workloads.
Shows commercial and financial awareness adept at managing both costplus and commercial fee structures.

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your wellbeing we offer a comprehensive benefits package including but not limited to:

• 25 days holiday plus bank holidays(prorata for part time or fixed term roles)
• Salary sacrifice schemes retail vouchers including our TechScheme which can be used on a range of gadgets such as Smart TVs laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycletowork scheme
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age disability gender reassignment marriage and civil partnership pregnancy and maternity race (which includes colour nationality and ethnic or national origins) religion or belief sex or sexual orientation (each of these being a protected characteristic in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at (we do not accept applications to this email address).

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Manager