Patient Access Representative at Health East Cooper in Mt Pleasant
Patient Access Representative at Health East Cooper in Mt Pleasant
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Job Description
Job Description Summary
Join us at MUSC Health East Cooper Medical Pavilion where we create more than just a workplace; we build a community committed to compassionate care and mutual support. Here in our stateoftheart outpatient multispecialty facility we come together with a shared purpose: to make a meaningful difference in the lives of our diverse patient community. If youre passionate about healthcare and seek a place where professional growth and heartfelt care are truly valued we would be thrilled to welcome you to our team. Your contribution will help us continue making a meaningful difference in the lives of those we serve.Greets and welcomes patients and families in person or on the telephone. Optimizes the patients experience and clinic efficiency time by scheduling appointments appropriately either by phone or in person. Maintains patient accounts by obtaining recording and updating personal and financial information accurately and effectively. Collects Copays and prior patient balances. Protects patients rights by maintaining confidentiality of personal and financial information. Position also involves customer service message distribution ancillary scheduling and referrals management. Ability to interact with medical professionals and other care team members from diverse cultures and background
Entity
University Medical Associates (UMA) Only Employees and FinancialsWorker Type
EmployeeWorker SubType
RegularCost Center
CC001994 UMA AMB MULT East Cooper ClinicAdministrat CCPay Rate Type
HourlyPay Grade
Health21Scheduled Weekly Hours
40Work Shift
Day (United States of America)Job Description
Entity/Organization: MUSC Physicians (MUSCP)
Hours per week: 40
Scheduled Work Hours/Shift: Monday Friday 8:00am 5:00pm
FLSA:Hourly/NonExempt
Job Summary/Purpose: Greets and welcomes patients and families in person or on the telephone. Optimizes the patients experience and clinic efficiency time by scheduling appointments appropriately either by phone or in person. Maintains patient accounts by obtaining recording and updating personal and financial information accurately and effectively. Collects Copays and prior patient balances. Protects patients rights by maintaining confidentiality of personal and financial information. Position also involves customer service message distribution ancillary scheduling and referrals management. Ability to interact with medical professionals and other care team members from diverse cultures and background.
Required Minimum Training and Education:High School diploma or equivalent education required. One year of customer service experience required. Must have basic computer skills. Previous healthcare front desk experience preferred. Demonstrate ability to organize and prioritize work provide excellent verbal and written communication interact tactfully with customers and establish and maintain effective relationships with others.
Required Licensure Certifications Registrations: n/a
Job Duties and Responsibilities:
- Obtain and update demographic and insurance information for all patients.
- Meet standard productivity metrics while performing the preregistration and registration process.
- Complete all regulatory and compliance related forms for the visit.
- Complete verification and payment workflow including screening for potential funding sources and setting patient expectations for reimbursement.
- Demonstrate commitment to positive patient and family experiences and excellence in customer service.
Physical Requirements: Continuous requirements are to perform job functions while standing walking and sitting. Ability to bend at the waist kneel climb stairs reach in all directions fully use both hands and legs possess good finger dexterity perform repetitive motions with hands/wrists/elbows and shoulders reach in all directions. Maintain 20/40 vision corrected see and recognize objects close at hand and at a distance work in a latex safe environment and work indoors. Frequently lift and/or carry objects weighing 20 lbs / unassisted. Lift from 36 to overhead 15 lbs. Infrequently work in dusty areas and confined/cramped spaces
Additional Job Description
Bachelors degree from an accredited college/university; or a high school diploma or equivalent (GED) and two years of work experience in a Medical Office Call Center and/or customer service business environment and a minimum of 6 months satisfactory work experience in MUHA Patient Access or at least 6 months of medical related work experience is required.If you like working with energetic enthusiastic individuals you will enjoy your career with us!
The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race color religion or belief age sex national origin gender identity sexual orientation disability protected veteran status family or parental status or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications merit and business need.
Medical University of South Carolina participates in the federal EVerify program to confirm the identity and employment authorization of all newly hired employees. For further information about the EVerify program please click here: Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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