Patient Care Coordinators
Patient Care Coordinators
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600 - 600
1 Vacancy
Job Description
This is a remote position.
Schedule:
- Agent 1: Monday to Friday 7am to 2pm Eastern with a 30-minute paid break. Saturday 7am to 11am Eastern. 39 hours a week
- Agent 2: Monday to Friday 1:30pm to 8:30pm Eastern with a 30-minute paid break. 35 hours a week
Client Overview
Join a thriving medical practice that prioritizes exceptional patient care and meaningful healthcare experiences. This established healthcare organization values building strong patient relationships and operates with a patient-first philosophy. The practice has a proven track record of growth and success offering a supportive environment where your communication skills and empathetic nature will directly impact patient satisfaction and healthcare outcomes.
Job Description
Step into a rewarding role where you ll be the welcoming voice that patients hear when they reach out for medical care. As a Patient Care Coordinator you ll combine your natural warmth and communication excellence with analytical skills to support both patient experience and practice operations. This position offers the perfect blend of meaningful patient interaction and behind-the-scenes operational support allowing you to make a real difference in people s healthcare journey while contributing to practice efficiency and growth.
Responsibilities
- Serve as the primary point of contact for new patients delivering exceptional service with enthusiasm and professionalism
- Handle incoming patient calls during assigned AM or PM shifts with a warm empathetic approach
- Conduct weekly statistical analysis and generate reports on call volumes and patient metrics
- Perform essential prep work including comprehensive schedule reviews and operational planning
- Provide dedicated Sunday shift coverage (minimum 1 hour guaranteed pay regardless of call volume)
- Create and deliver weekly operational reports highlighting busiest appointment blocks and new patient statistics
- Collaborate directly with practice leadership to provide valuable operational insights and recommendations
Requirements
- Exceptional English communication skills with crystal-clear pronunciation and professional phone presence
- Naturally bubbly outgoing personality with high energy and genuine enthusiasm for helping others
- Strong empathy and patient-focused mindset with ability to connect meaningfully with callers
- Reliable availability for consistent AM or PM shift coverage including weekend availability
- experience in phone-based customer service or healthcare support preferred
- Comfortable with basic statistical analysis and report generation
- Self-motivated with ability to work independently while maintaining high standards of patient care
Independent Contractor Perks
- HMO Coverage for eligible locations
- Permanent work-from-home
- Immediate hiring
.
Employment Type
Full Time
