Technical Account Manager WWPS Federal

Would you like to join one of the fastestgrowing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS At AWS Enterprise Support were looking for a Sr. Technical Account Manager (TAM) to support our customers digital transformations. In the spirit of Amazons building mentality were looking for individuals help drive customer innovation across a breadth of domains. This is not a sales role but rather an opportunity to be the principal technical advisor and voice of the customer to Public Sector Partners.

As a TAM you will help craft and execute strategies to drive our customers adoption and use of breadth of AWS services including EC2 S3 DynamoDB & RDS databases Lambda SageMaker ECS/EKS GuardDuty Systems Manager CodePipeline IoT and many more. Your technical acumen and customerfacing skills will enable you to effectively represent AWS within a customers environment and drive discussions with senior leadership regarding incidents tradeoffs support and risk management.

You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep your customers AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value from AWS. This position will require the ability to travel 10 or more as needed.

The TAM is the centerpiece of value to our Public Sector Partners customers. If you wish to be at the forefront of innovation come join us!

This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph.

Key job responsibilities
Educate empower and evolve customers AWS experience through technical guidance solutionbuilding and advocacy
Ensure AWS workloads have risk mitigations in place and adhere to operationally sound practices
Use Bias For Action and Customer Obsession to proactively lead customers to longterm success
Work with a range of customer stakeholders from developers through to Csuite executives
Develop customer partnerships to drive the alignment of the right priorities solutions and business outcomes
Demonstrate technical leadership at scale and avoid pitfalls of thinking small
Collaborate with cross functional AWS Teams; from Solutions Architects Business Developers Professional Services Consultants and Sales Account Managers

About the team

About AWS
Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

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Work/Life Balance We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Bachelors degree in STEM with 2 years of work experience or 2 years of related work experience
Experience in a similar role as a Technical Account Manager Consultant Solutions Architect Platform Engineer Systems Engineer Cloud Architect etc.
2 years of customerfacing experience in technical engineering or systems architecture
Understand operational parameters and troubleshooting for three 3 of the following domains: AIML / Compute / Storage / Serverless Architectures / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment
Ability to juggle tasks and projects in a fastpaced environment
Current active US Government Security Clearance of TS/SCI with Polygraph

5 of Experience in operational parameters and troubleshooting for four 4 or more of the following: AIML / Compute / Storage / Serverless Architectures / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment
Experience in Informational Technology operations
Internal enterprise or external customerfacing experience as a technical lead
Executive level technical consulting experience
Programming or scripting skills with a combination of Java Python Perl Ruby C# and/or PHP
Previous experience as a Software Engineer Developer DevOps Engineer etc.
Professional experience with cloud offerings such as AWS Azure Google Cloud Platform etc.
Understanding of DevOps practices and tools including Continuous Integration / Deployment Puppet Docker Kubernetes Chef is a plus

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.