Services Field Manager Amazon Business Services ABServ
Services Field Manager Amazon Business Services ABServ
Posted on :
13-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
13-04-2025
Job Description
Come be a part of a rapidly expanding $35 billiondollar global business. At Amazon Business a fastgrowing startup passionate about building solutions we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech & retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations thrive. At Amazon Business we strive to be the most recognized and preferred strategic partner for smart business buying. Bring your insight imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes and industries. Unlock your career potential.
Role Overview:
As a Services Field Manager you will be responsible for leading the launch and ongoing performance of new service offerings within your assigned region. This is a customerfacing role with approximately 50 travel to support onsite deployments and customer engagements. Key focus areas include vendor managed inventory vending machines and managed IT services. You will own the endtoend of new service launches including coordination with service providers customers and internal teams. Additionally you will monitor and drive the performance of critical customer service provider and product KPIs.
Key job responsibilities
Organize and lead the launch of new service deployments within your region serving as the primary point of contact for customers and service providers
Develop and maintain strong relationships with customers to understand their needs and ensure a successful service experience
Manage service provider partners monitor their performance and work collaboratively to address any issues
Track and report on key metrics related to customer satisfaction service utilization and product sales
Identify opportunities to improve existing service offerings and develop recommendations for new services
Assist with sales activities such as customer presentations and proposal development as needed
Collaborate crossfunctionally with internal teams (e.g. sales operations product) to ensure seamless service delivery
Bachelors degree or equivalent or 3 years of sales or marketing work (like ecommerce retail technology SaaS) or equivalent experience
Experience translating customer needs into business requirements
Knowledge of procurement and source to pay methods at small and medium businesses
Experience exceeding sales targets using a consultative solutionsfocused approach or equivalent
Experience positioning and selling innovative solutions to new and existing customers and market segments
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Role Overview:
As a Services Field Manager you will be responsible for leading the launch and ongoing performance of new service offerings within your assigned region. This is a customerfacing role with approximately 50 travel to support onsite deployments and customer engagements. Key focus areas include vendor managed inventory vending machines and managed IT services. You will own the endtoend of new service launches including coordination with service providers customers and internal teams. Additionally you will monitor and drive the performance of critical customer service provider and product KPIs.
Key job responsibilities
Organize and lead the launch of new service deployments within your region serving as the primary point of contact for customers and service providers
Develop and maintain strong relationships with customers to understand their needs and ensure a successful service experience
Manage service provider partners monitor their performance and work collaboratively to address any issues
Track and report on key metrics related to customer satisfaction service utilization and product sales
Identify opportunities to improve existing service offerings and develop recommendations for new services
Assist with sales activities such as customer presentations and proposal development as needed
Collaborate crossfunctionally with internal teams (e.g. sales operations product) to ensure seamless service delivery
Bachelors degree or equivalent or 3 years of sales or marketing work (like ecommerce retail technology SaaS) or equivalent experience
Experience translating customer needs into business requirements
Knowledge of procurement and source to pay methods at small and medium businesses
Experience exceeding sales targets using a consultative solutionsfocused approach or equivalent
Experience positioning and selling innovative solutions to new and existing customers and market segments
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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