Operations Manager
Operations Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Summary:
We are seeking a detail-oriented results-driven Operations Manager to lead and oversee service delivery for our Accounting Services in Infinit-O. The role involves managing day-to-day operations ensuring SLA adherence driving process improvements leading teams and delivering exceptional client satisfaction across accounting functions such as Accounts Payable Accounts Receivable General Ledger Reconciliations and Financial Reporting.
Performance and Client Management
Creates Key Performance Indicators as basis to measure team s performance
Monitors daily tasks based on Key Performance Indicators
Ensures all KPIs are all met to drive SLA targets
Keep team members updated regarding Policies Procedures and Work Instructions change
Ensures client communication and transparency for projects and team updates
Leads in identification of process gaps and opportunities for improvement along with encouraging team members to execute innovative solutions
Manages Team Lead s performance and evaluation
Provides assistance to team lead for any need for Process Improvement Plans to be initiated for non-performers
People Management
Supports employees in achieving set Development Plans
Helps in conducting appraisals for team members
Motivates coaches and guides the Team Leads by providing creative ideas and ways on how to carry out the respective tasks on a regular basis
Monitors the behavior of team members and apply corrective action for any non-conformance against company policies and procedures
Monitors Team Attendance Adherence on a regular basis. Regulate Leaves and Absences to provide full coverage. Apply corrective action for any non-compliance regarding company s Attendance and Tardiness Policy
Manages attrition of the group
Nurtures team members by providing avenues for career/personal growth
Ensures payroll and all administrative functions required by Infinit-O for client members are timely processed and organized
Compliance: Quality & Information Security Management
Adheres to and implement Infinit-Os quality and information security policies and carry out its processes and procedures accordingly.
Protects client-supplied and generated for client information from unauthorized access disclosure modification destruction or interference.
Requirements
Bachelor s degree in Commerce Finance or Accounting
MBA or professional certifications (CA CPA CMA) preferre
8 years of experience in a BPO or shared services environment
With at least 3 years in a managerial or service delivery leadership role.
Hands-on experience in managing accounting operations such as GL reconciliations and month-end/year-end processes.
Strong understanding of financial reporting standards (IFRS GAAP) and regulatory compliance.
Excellent people management stakeholder communication and client relationship skills.
Experience in using in ERP systems (e.g. SAP Oracle NetSuite) and MS Office Suite.
Experience with process improvement frameworks like Six Sigma or Lean is a plus.
Strong English written and oral communication and comprehension skills
Ability to work independently to conform to tight deadlines
Must be analytical and driven to achieve objectives
Organized and well-motivated to train and lead a team
Education
Bachelors Degree
Employment Type
Full Time
