Senior Analyst Executive Support - Onsite - Irving TX
Senior Analyst Executive Support - Onsite - Irving TX
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Job Description
At CVS Health were building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nations leading health solutions company we reach millions of Americans through our local presence digital channels and more than 300000 purposedriven colleagues caring for people where when and how they choose in a way that is uniquely more connected more convenient and more compassionate. And we do it all with heart each and every day.
We are seeking an Executive Customer Service Technical Advisor to provide outstanding technical support to our Senior Executives and their Administrative Assistants. This role requires a very high level of technical engineering and proficiency and requires an individual with executive presence. To be successful you must be able to quickly and effectively diagnose and resolve issues related to videoconferencing teamwork technologies business application software telecommunication issues and potentially local network issues. In addition executivelevel verbal and written communication is required.
Position Summary:
As a member of the Executive Support Services team you will be required to:
- Provide frontline White Glove primary technical support to endusers including: CLevel executives on various support issues including access hardware software and peripherals
- Coordinate schedule and support multi point internal and external audio / video conferences encompassing over 100 locations and thousands of attendees
- Engineer technical solutions tailored to senior executives
- Utilize excellent problemsolving skills to diagnose evaluate and resolve sophisticated issues in a high pressure and high clarity environment
- Perform root cause analysis develop analytics to identify typical problems and patterns develop procedures and controls for problem prevention
- Support multiple platforms including Desktops Laptops Mobile Devices Tablets and Video Conferencing equipment
- Provide 24 x 7 oncall support as assigned as well as shift flexibility
- Travel as required (up to 25
- Lead project assignments to completion on time and within budget while maintaining a highperformance level with daily tasks this can include:
- Hardware / software evaluation testing implementation and training
- Security and compliance issue remediation
- Acquisition Cutover
- Utilize your experience with the following tools to support Senior executives throughout the organization: Microsoft Azure / Intune Crestron A/V Control Panels IOS / Android OS and Active Directory Microsoft Teams Microsoft O365 Suite
- Engineering level troubleshooting and support for complex IT issues under pressure
Required Qualifications:
- 5 years of prior experience leading technical assistance in a large matrixed organization troubleshooting technical issues including access hardware software and peripherals
- 3 years experience in an Executive Support Role working with CLevel executives
Preferred Qualifications:
- A Network Security MTA MCTS Windows 7 / 10 or MAC OS Certifications
- Experience using Powershell / Bash
- Experience with Bitlocker
- Advanced experience with Apple devices and management tools
- Advanced experience with mobile devices and operating systems
Education:
Bachelors degree in Computer Science or 1 year of experience required for each year of college not attained
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$22.59 $49.04This pay range represents the base hourly rate or base annual fulltime salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience education geography and other relevant factors. This position is eligible for a CVS Health bonus commission or shortterm incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers patients members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages our great benefits include:
Affordable medical plan options a 401(k) plan (including matching company contributions) and an employee stock purchase plan.
Nocost programs for all colleagues including wellness screenings tobacco cessation and weight management programs confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off flexible work schedules family leave dependent care resources colleague assistance programs tuition assistance retiree medical access and many other benefits depending on eligibility.
For more information visit anticipate the application window for this opening will close on: 07/05/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal state and local laws.
Required Experience:
Senior IC
Employment Type
Full-Time
