drjobs Implementation Manager Cloud

Implementation Manager Cloud

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1 Vacancy
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Job Location drjobs

Denver, CO - USA

Monthly Salary drjobs

$ 74700 - 134700

Vacancy

1 Vacancy

Job Description

At TMobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package this is Total Rewards. Employees enjoy multiple wealthbuilding opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free yearround money coaches. Thats how were UNSTOPPABLE for our employees!

Job Overview
The Implementation Manager Cloud works with customers to deploy cloud solutions into their environment using basic standard and complex project plan disciplines and certified technical knowledge ensuring a smooth transition for the customer with minimal impact to their active operations. The position is engaged by customers and other teams via multiple intake avenues to provide technical expertise to help the customer overcome obstacles. The Implementation Manager Cloud proactively works with the customer to ensure they use and understand the full value of purchased solutions and TMobile. Also works on team projects to improve the business.

Job Responsibilities:
  • Customer Deployment: Customer Enablement / Testbed Environment / Deployment; Resolves Complex customer issues; Partner with customer on multiple solution integration; Receives inbound calls from Sales SEs and customers; Breakfix 1st line of resolution.
  • Presales Consultation / Deployment / Enablement: Work directly with internal and external customers to provide presales consultancy on deployment of services; Deployment consultancy on integrated solutions; Analytics Discovery/Review with customers
  • Ensure that appropriate customer documentation is completed and complete other duties as assigned by customer/leadership.
  • Project/Program Management Support: Partner with team members or work independently; Lead projects as assigned by leadership; Engaged in multiple projects.
  • Training/Certification: Maintain technical acumen tied to deployed solutions; Complete necessary training tied to the release/update of network tools; Complete certifications in at least one area of specialization. Priority is certifications tied to partner requirements
  • Education:
  • High School Diploma/GED General Education (Required)
  • Bachelors Degree BS or BA STEM preferred (Preferred)
  • Work Experience:
  • 24 years Experience in telecommunications IT administration network engineering roles or technical support. (Required)
  • Knowledge Skills and Abilities:
  • Microsoft Office Microsoft Word Excel PowerPoint (Required)
  • Communication Verbal/Written communication. (Required)
  • Problem Solving Critical thinking/problem solving. (Required)
  • Technical Support Working with customers to support technical needs (Required)
  • Network Support Understand network concepts and structure (Required)
  • Technical Acumen: Entry level VSP VTSP MDN Microsoft Fundamentals CPCSA CPCNA or industry equivalent. (Preferred)
  • Licenses and Certifications:
  • Industry and Solution Specific:Microsoft Google VMWare Jamf Cisco (Preferred)
  • At least 18 years of age
    Legally authorized to work in the United States

    Travel:
    Travel Required (Yes/No):No

    DOT Regulated:
    DOT Regulated Position (Yes/No):No
    Safety Sensitive Position (Yes/No):No

    Base Pay Range: $74700 $134700

    Corporate Bonus Target: 10

    The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors such as work location qualifications and experience so the actual starting pay will vary within this range.

    At TMobile employees in regular nontemporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Most Corporate employees are eligible for a yearend bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location TMobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and parttime employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays which total about 4 weeks for new fulltime employees and about 2.5 weeks for new parttime employees annually paid parental and family leave family building benefits backup care enhanced family support childcare subsidy tuition assistance college coaching short and longterm disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary longterm care insurance. We dont stop there eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about TMobiles amazing benefits check out.

    Never stop growing!
    As part of the TMobile team you know the Uncarrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!

    TMobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

    Talent comes in all forms at the Uncarrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to nonaccommodation related requests.





    Required Experience:

    Manager

    Employment Type

    Full-Time

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