Implementation Specialist (ZR_24339_JOB)
Implementation Specialist (ZR_24339_JOB)
Posted on :
18-06-2025
Employer Active
1 Vacancy
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Monthly Salary
50000 - 50000
Vacancy
1 Vacancy
Posted on :
18-06-2025
Job Description
This is a remote position.
Job Title: Implementation Specialist
Location: Remote
Department: Customer Success / Implementation
Reports To: Director of Customer Success
Schedule: 9:00 AM - 5:00 PM Florida Time EST
Client Overview
Our client is a fast-growing SaaS company revolutionizing how home health care agencies manage their operations. Our all-in-one cloud platform powers everything from scheduling and EVV to billing payroll compliance and HR. They serve a wide range of agencies including those handling Private Pay LTCI VA Medicaid and Medicare services enabling them to deliver outstanding care while operating efficiently. The company is passionate about creating simple scalable and smart software to make care delivery easier for providers and more secure for patients.
Role Overview
We are seeking an enthusiastic and detail-oriented Implementation Specialist to join our clients growing team. In this role you will be the bridge between new clients and the successful rollout of our platform. Your job is to ensure home health care agencies experience a smooth timely and value-driven onboarding process. This role requires strong communication technical acumen and a deep understanding of customer-centric workflows in the healthcare software space.
Key Responsibilities
- Lead end-to-end implementation projects for new clients from kickoff to go-live.
- Conduct requirement-gathering sessions with clients to tailor configurations based on agency size care types and payer sources.
- Guide clients through software setup including caregiver scheduling patient onboarding billing EVV and reporting.
- Deliver virtual training sessions for agency administrators HR teams and field staff on how to use in-house web and mobile tools.
- Customize onboarding timelines and communicate milestones risks and delays as needed.
- Collaborate with our Support Product and Engineering teams to troubleshoot setup issues and provide feedback for platform enhancements.
- Create and maintain clear onboarding documentation checklists and training materials.
- Monitor and drive customer time-to-value metrics and transition accounts to Customer Success post-implementation.
Requirements
- 2 4 years of experience in software implementation onboarding or customer success preferably within healthcare SaaS or ERP platforms.
- Strong organizational and project management skills with the ability to manage multiple onboarding projects simultaneously.
- Excellent communication and interpersonal skills especially in virtual environments.
- Experience working with clients in regulated industries ideally home health care or related services.
- Tech-savvy with the ability to understand product configurations troubleshoot user issues and train non-technical users.
- Familiarity with EVV systems Medicaid/Medicare workflows and HIPAA compliance is a strong plus.
Preferred Qualifications
- Experience with healthcare SaaS platforms or EMR systems.
- Bilingual (English/Spanish) preferred but not required.
- Proficiency in tools such as HubSpot
Independent Contractor Perks
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
ZR24339JOB
2 4 years of experience in software implementation, onboarding, or customer success preferably within healthcare, SaaS, or ERP platforms. Strong organizational and project management skills with the ability to manage multiple onboarding projects simultaneously. Excellent communication and interpersonal skills, especially in virtual environments. Experience working with clients in regulated industries, ideally home health care or related services. Tech-savvy with the ability to understand product configurations, troubleshoot user issues, and train non-technical users. Familiarity with EVV systems, Medicaid/Medicare workflows, and HIPAA compliance is a strong plus. Preferred Qualifications Experience with healthcare SaaS platforms or EMR systems. Bilingual (English/Spanish) preferred but not required. Proficiency in tools such as HubSpot, Independent Contractor Perks HMO Coverage for eligible locations Permanent work from home Immediate hiring ZR_24339_JOB
Employment Type
Full Time
Company Industry
Key Skills
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