Program Manager II NOC-HCP
Program Manager II NOC-HCP
Posted on :
09-04-2025
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1 Vacancy
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Job Description
Looking for a career at a company that seeks to be Earths most customercentric company If so meet Amazon. Over the past 25 years Amazon has invented on the behalf of customers and has become the largest internet retailer and marketplace in the world. Through our entrepreneurial culture Amazon has developed new technologies and products (like Echo) and enterprise services (like Amazon Web Services).
NOC (Network Operation Center) is the central command and control center for Transportation across the Amazons transportation network. It ensures hassle free timely pickup and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazons ability to serve its customers on time.
Responsibilities of a NOC PM
We are looking for a Program Manager to work with a team 510 that cuts across across operations program management and tech to manage network Contingencies. Were looking for a handson and motivated selfstarter whos passionate about using data to help us make quick decisions. The right candidate will exemplify bias for action and are right a lot
In this role you will work with business and operations team to continuously evolve contingency management models analyze historic results and make business recommendations to senior management based on those analyses all in an environment of rapid growth and increasing complexity. You will drive improvements to the reporting tools methods and processes utilized by the team to increase the availability and granularity of actionable data to internal and external partners.
This position also manages the planning and of operations teams goals including segmentation of business goals measurement of goal attainment evolving and driving various improvements in Business to increase its effectiveness in driving results.
The successful candidate must have very strong analytical skills and expertise in excel. Knowledge of SQL would be an added advantage. He/she will be passionate about their work detailoriented analytical and have excellent problemsolving abilities. He/she will be experienced at working with large data sets and the technical tools needed to work with them. He/she will have superb communication and customerrelationship skills outstanding analytic insight and be a passionate advocate of operations team to other stakeholders. He/she will drive towards simple scalable solutions to difficult problems have excellent projectmanagement skills and be able to communicate complex analytical results both written and verbally in a clear and easytounderstand way.
3 years of program or project management experience
3 years of working cross functionally with tech and nontech teams experience
3 years of defining and implementing process improvement initiatives using data and metrics experience
Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
Experience defining program requirements and using data and metrics to determine improvements
Background in quantitative decision making ability to drive business/operations metrics and driving adoption of different tools and resources.
Exceptional written and verbal communication skills with the ability to create compelling positioning / messaging strategy and present complex information clearly and concisely
High attention to detail and proven ability to manage large teams
Ability to manage multiple competing priorities simultaneously with minimal supervision
Strong analytical mediation and problem resolution skills
Demonstrated leadership with a bias towards action supporting a culture of ownership and learning
Skilled in collaborative management environment succeeding through regular meetings and clear formal and informal communication with members of the remote and local management teams
Strong understanding of process improvement techniques
3 years of driving end to end delivery and communicating results to senior leadership experience
3 years of driving process improvements experience
Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
Experience building processes project management and schedules
Knowledge of Lean principles and DMAIC methodology
Experience in MS Access and SQL
Experience in requirement gathering and ability to write clear and detailed requirement document
2 to 3 years experience in running operationsdriving large scale business programs consulting process improvement assignments in consulting /Ecommerce/ FMCG/ Retail/Manufacturing organizations
Strong academic track record MBA
Proven track record of managing and executing projects from start to finish including project management data gathering and modeling problem solving and communicating recommendations
Able to think and act proactively drive tactics and willing to rollup the sleeves and get the job done
Excellent analytical skills to dive deep into data derive insights and develop detailed action plans and tracking mechanisms
Collaborative and flexible with good organizational skills in managing competing priorities time management and meeting tight deadlines at times
Proven presentation skills excellent narrative writing and verbal communication skills with senior leadership
Technical aptitude and agility to learn webbased tools. Proficiency in Excel/MS office tools
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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