URGENT DAYSHIFT WFH VA - CUSTOMER SUCCESS SPECIALIST

This is a remote position.

About Us:

ScaleX Solutions is one of the fastest growing Australian outsourcing company in the Philippines. We believe in helping highperforming individuals secure long term sustainable jobs from home. As we continue to grow our strong remote workforce in the Philippines we are looking for a passionate and experienced VA Detailer/Customer Success Specialist to join our Virtual team.

Position Overview:
ROLE TITLE : Detailer/Customer Success Specialist

Permanent Dayshift WFH
VA Rate : 1011$AUD / hour

Fulltime 40 hours / Week

Building & Construction (Metal) Industry

Position Purpose:

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Collaborating with other departments such as customer service production and logistics to ensure that jobs are ready for dispatch by the scheduled date and relay any delays in production to the customer.

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Scheduling trade work

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Logistics Scheduling

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Customer service support

Job Summary:

We are seeking a highly organized and customerfocused Customer Success Specialist to join our dynamic team. The ideal candidate will have extensive experience in customer service and administration demonstrating strong business acumen and the ability to foster lasting relationships with clients. This role requires excellent problemsolving skills attention to detail and the ability to work collaboratively across departments to ensure customer satisfaction and business growth.

Key Responsibilities:

• Manage customer interactions and inquiries through phone and email ensuring timely and professional responses.
  
• Build and maintain strong relationships with stakeholders to support company success and growth.
  
• Facilitate and collaborate on workflow processes to improve efficiency and customer satisfaction.
  
• Work closely with the sales and procurement teams to develop case studies and client referrals.
  
• Organize and lead team meetings to gather feedback address challenges and provide strategic solutions.
  
• Process customer orders while ensuring a high level of service and attention to account details.
  
• Coordinate freight logistics to meet company obligations and customer expectations.
  
• Maintain and update price lists and other relevant customer information.
  
• Prepare and issue purchase orders accurately and in a timely manner.
  
• Perform data entry and utilize ERP systems such as REDMAP and PRONTO for efficient record management.
  
• Carry out general administrative and official duties as required.
  

Requirements

Qualifications and Experience:

• Minimum 35 years of experience in customer service administration or a related field.
  
• At least 12 years similar experience as VA Customer Success specialist preferably in the Building & ConstructionMetal Industry.
  
• Strong leadership and communication skills with the ability to resolve customer concerns effectively.
  
• Excellent time management multitasking and organizational abilities.
  
• High level of business and analytical acumen with a focus on process improvement.
  
• Proficiency in ERP systems such as REDMAP and PRONTO is highly desirable.
  
• Ability to adapt quickly to changing environments and business needs.
  
• Strong attention to detail and problemsolving skills.
  
• Ability to work collaboratively within a team and independently when necessary.
  

Preferred Skills:

• Experience in the building materials or manufacturing industry is advantageous.
  
• Previous experience in a customerfacing role with order processing responsibilities.
  
• Familiarity with sales and procurement workflows.
  

CORE COMPETENCIES

ROLE SPECIFIC SKILLS

PERSON SPECIFIC ATTRIBUTES

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Odoo Trained

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Customer Interface

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Error Reporting

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Quality Management

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Methodical / Planner

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Customerfocused

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Flexible

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Efficient Time Management

Benefits

What We Offer:

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Permanent Day shift WFH (Remote)

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Annual Travel incentive

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Quarterly 5Star Hotel team meeting

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HMO 1^st year of employment

To Apply: Please submit your resume and cover letter to