Client Success & Operations Assistant - ()
Client Success & Operations Assistant - ()
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Job Description
Position: Client Success and Operations Assistant
Working Hours: 9 AM - 5 PM US Central Time
Compensation: USD 1200 - 1900 per month depending on experience
About the Company:
The company is a US-based fast-growing B2B SaaS company transforming how sports clubs manage racquet stringing and demo equipment checkouts. On a mission to simplify club operations and looking for an energetic tech-savvy Client Success & Operations Assistant to help us deliver exceptional service as we scale.
About the Role:
This is a high-impact hybrid role where client onboarding light support and operational coordination meet. You ll be the behind-the-scenes engine that keeps our clients moving forward and ensures our founder stays informed and focused. If you thrive in fast-paced founder-led startups this is the opportunity for you.
What You ll Do:
- Support client onboarding with email templates data entry and Stripe account syncs
- Respond to a light volume of customer service emails (clubs and players)
- Troubleshoot basic issues or escalate technical bugs to the dev team
- Manage onboarding checklists and track account setup progress
- Flag client delays and blockers proactively to the CEO
- (Bonus) Assist with product walkthroughs or intro admin calls
What We re Looking For:
- At least 5 years of relevant experience
- Excellent English (both written and spoken) with a confident professional tone
- Strong Google Sheets or spreadsheet skills
- Tech-savvy and confident with SaaS tools CRMs and digital platforms
- Detail-oriented highly organized and comfortable managing your checklist
- Self-starter mindset you anticipate needs and take initiative
Nice-to-Haves:
- Experience in SaaS onboarding project coordination or customer support
- Background in working with small teams or founder-led environments
Ready to make an impact at a growing SaaS startup
Apply now and help the company deliver streamlined solutions to clubs worldwide.
Let s simplify sports operations together.
Employment Type
Full-time
