User Experience Lead Internal Stakeholder Engagement
User Experience Lead Internal Stakeholder Engagement
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Job Description
About the Role:
Grade Level (for internal use):
11User Experience Lead Internal Stakeholder Engagement
S&P Commodity Insights FullTime Hybrid/Remote
About the Role
S&P Commodity Insights is seeking a User Experience Lead to join our Digital & Program Excellence team to serve as a strategic partner for an internal stakeholder group. This role is responsible for ensuring stakeholders maximize the value of our technology improve operational efficiency and enhance their overall experience. The ideal candidate will be a relationshipdriven professional with expertise in user experience technology adoption and stakeholder engagement. Additionally they will play a key role in driving improvements to our internal Net Promoter Score (NPS) by identifying and resolving pain points that impact user satisfaction.
Key Responsibilities
1. Stakeholder Relationship Management
- Act as the primary point of contact for an internal stakeholder group ensuring seamless communication and issue resolution.
- Build and maintain strong relationships through hightouch engagement including regular checkins workshops and advisory sessions.
- Serve as a stakeholder advocate internally influencing prioritization and improvements that align with their needs.
2. Business Alignment & Success Metrics
- Conduct discovery sessions to understand stakeholder objectives desired outcomes and key challenges.
- Help stakeholders achieve their business objectives by leveraging technology to improve efficiency and effectiveness ensuring measurable impact.
- Track success through KPIs internal NPS user satisfaction metrics and technology adoption rates.
3. Technology Adoption & Optimization
- Assess the stakeholder groups existing tech stack evaluating adoption levels and identifying barriers.
- Work closely with product and technology teams to ensure the right tools are in place and properly leveraged.
- Recommend best practices automation opportunities and integrations to improve efficiency.
4. Experience & Process Improvement
- Conduct user research through interviews surveys and workflow analysis to identify pain points and inefficiencies.
- Map out processes and friction points collaborating with crossfunctional teams to drive solutions.
- Advocate for UX enhancements process improvements and technology refinements that elevate the user experience.
5. Enablement & Training
- Partner with learning development and change management teams to develop training materials playbooks and enablement sessions tailored to different stakeholder needs.
- Foster user adoption through tailored engagement strategies ensuring stakeholders can fully utilize available technology.
- Identify and empower power users and champions within stakeholder groups to drive internal change.
What Were Looking For
MustHave Skills & Experience:
- 5 years in a stakeholderfacing role such as User Experience Customer Success Business Process Optimization or Technology Enablement.
- Strong understanding of enterprise technology adoption and UX best practices.
- Experience conducting user research mapping workflows and implementing process improvements.
- Excellent communication and relationshipbuilding skills with the ability to influence and collaborate across teams.
- Datadriven approach to measuring success and making recommendations.
- Ability to manage multiple priorities in a fastpaced global organization.
NicetoHave Skills:
- Familiarity with Salesforce Gainsight and other technology commonly used in a Customer Excellence Sales or Marketing organization.
- Background in change management digital transformation or business process reengineering.
Why Join Us
This role offers an opportunity to drive meaningful impact by enhancing user experiences optimizing workflows and shaping the way stakeholders engage with technology. Youll work in a collaborative innovative environment with access to worldclass resources and career development opportunities.
Join us in shaping the future of internal stakeholder engagement!
About S&P Global Commodity Insights
At S&P Global Commodity Insights our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create longterm sustainable value.
Were a trusted connector that brings together thought leaders market participants governments and regulators to cocreate solutions that lead to progress. Vital to navigating Energy Transition S&P Global Commodity Insights coverage includes oil and gas power chemicals metals agriculture and shipping.
S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the worlds foremost provider of credit ratings benchmarks analytics and workflow solutions in the global capital commodity and automotive markets. With every one of our offerings we help many of the worlds leading organizations navigate the economic landscape so they can plan for tomorrow today.
For more information visit In It For You
Our Purpose:
Progress is not a selfstarter. It requires a catalyst to be set in motion. Information imagination people technologythe right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity Discovery Partnership
At S&P Global we focus on Powering Global Markets. Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a companymatched student loan contribution and financial wellness programs.
Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some bestin class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.
For more information on benefits by country visit: https://spgbenefits/benefitsummaries
Inclusive Hiring and Opportunity at S&P Global:
At S&P Global we are committed to fostering an inclusive workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and equal opportunity ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability please send an email to:and your request will be forwarded to the appropriate person.
US Candidates Only:The EEO is the Law Poster discrimination protections under federal law. Pay Transparency Nondiscrimination Provision Middle Management Tier II (EEO Job Group)
Employment Type
Full-Time
Key Skills
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