This role can be located in one of our approved corporate offices in Seattle WA.
Shape the future of retail ecommerce by driving annual revenue growth while transforming vendor partnerships into strategic advantages for Amazon. As a Customer Success Manager youll directly influence the success of major retail brands impact millions of customer experiences and play a crucial role in revolutionizing how businesses scale on the worlds largest ecommerce platform.
Join our dynamic team as a Customer Success Manager supporting strategic retail vendor partnerships at Amazon. In this role youll drive business growth enhance vendor satisfaction and improve customer experience through datadriven insights and collaborative relationship building. Working with a supportive team youll implement tactical plans provide strategic guidance and contribute to continuous improvement initiatives that create measurable impact for both vendors and customers.
Key job responsibilities Partner with vendors to develop and execute strategic business plans across marketing merchandising and supply chain management Analyze performance metrics and provide actionable recommendations to drive business growth and improve customer experience Build and maintain collaborative relationships while serving as the primary point of contact for vendor needs Guide vendors through Amazons tools policies and growth opportunities while ensuring operational excellence Contribute to process improvements and innovation initiatives that benefit the broader organization
A day in the life Collaborate with crossfunctional teams to resolve vendor inquiries and implement solutions Review and analyze performance data to identify growth opportunities Develop and present strategic recommendations to vendors Participate in team meetings and knowledgesharing sessions Manage multiple projects while maintaining high service standards
About the team Were a collaborative group of 610 Customer Success Managers who support each others growth and success. Our team values innovation continuous learning and worklife balance. We regularly engage in team events and provide clear career advancement opportunities.
Bachelors degree 3 years of vendor or client facing experience in Account Management Vendor Management and/or relevant experience in associated fields such as Buying Planning or Merchandising Demonstrated analytical and problemsolving capabilities Experience with data analysis and presentation tools Excellent written and verbal communication skills Time management Proficient in Microsoft Excel
Experience in retail ecommerce or technology industries Project management experience Proficiency in data visualization tools Experience managing multiple stakeholder relationships Background in process improvement or operational excellence
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
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