Customer Success Manager SEE (m/f/d)

Position

Fulltime

Location

Zagreb

Start

As of Now

Contract

Permanent

What we do at PlanRadar

PlanRadar is a leading platform for digital documentation communication and reporting in construction facility management and real estate projects. It enables customers to work more efficiently enhance quality and achieve full project transparency. By improving collaboration and providing access to realtime data PlanRadars easytouse platform adds value to every person involved in a buildings lifecycle with flexible capabilities for all company sizes and processes. Today PlanRadar serves more than 150000 users across 75 countries.

PlanRadar promises an inclusive engaging and exciting place to work. We are inquisitive minds who challenge the status quo with a drive to change our clients industry for the better. Our people matter the most and we regularly conduct surveys and implement changes to ensure our benefits and the way we work reflects the culture that we promote. If youre courageous and ready for a new adventure join PlanRadar!

What youll get to do

PlanRadar is looking for an experienced Customer Success Manager for SEE to join our global Customer Success team in Zagreb. As Customer Success Manager you will work closely with customers to help them discover their business needs. You will also onboard them on the best way to use PlanRadars features to obtain business value and exceed their targeted business outcomes. You will serve as a trusted advisor to customers and be responsible for the onboarding adoption advocacy retention and growth of your client base. Working closely with Sales Consultants our CSMs to provide input into the strategic account and success plans help identify areas where customers have room for improvement and uncover new business opportunities within existing clients. Your ultimate goal is to build excellent customer relationships and boost value realization that promotes retention and loyalty.

AMONG OTHER THINGS YOU WILL

• Be the product expert and provide training and services to successfully implement/deploy our features on the customer side both onsite and remotely
• Maintain a detailed understanding of PlanRadar assist customers with questions and suggest the best solutions for their needs
• Carry out regular customer meetings and periodic business reviews to establish and quantify desired business outcomes and other key performance indicators
• Be a dedicated partner to our customers and support their needs and issues across all PlanRadars departments
• Create success stories with your customers and collaborate with the marketing team to turn them into case studies
• Minimize customer churn through continuous engagement value realization education coaching and persuasion
• Partner closely with other crossfunctional team members (e.g. product management development) to translate business needs and product requirements into improved solutions

WHO YOU ARE

• You have experience with account management or Customer Success preferably within the SaaS industry
• You have experience in using CRM systems and computer literacy
• You are experienced in web and mobile applications and therefore have a technical understanding and familiarity with IT systems
• You have excellent spoken and written Croatian and business English language skills
• You are accountable and very well organised
• You have exceptional ability to communicate and foster positive business relationships
• You are selfmotivated a proactive team player with innovative ideas diplomatic skills and tact. Poise under pressure thrives in a multitasking environment and can adjust priorities onthefly
• You are open to travel occasionally to customers or other PlanRadars office locations for trainings

What we offer

• Room for personal and professional development
• Challenging and diversified line of action
• Working in a fastgrowing company with international customers and investors
• Centrally located and attractive office in Zagreb
• Possibilities to work from home
• Performancerelated career system with competitive and progressive base salary
• Uncapped bonus based on a successrelated commission scheme
• Support from an experienced buddy during the onboarding phase
• Ongoing sales training by experienced coaches
• Motivated and agile team with a common vision
• Additional benefits like team events free drinks & snacks

#LIDNI

Benefits

Buddy program

Inhouse trainings

Global culture

Relocation package

Team events

Home Office possibilities

Flexible working hours

Free drinks snacks & fruits

Referral program

Commission or bonus