AV Support Engineer I
AV Support Engineer I
Posted on :
09-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
09-04-2025
Job Description
The AV support Engineer will be responsible for providing in person service and support to all Amazonians utilizing AV/VC systems for events meetings and other needs. They will work with onpremise IT technicians contractors and integrators to troubleshoot issues with these systems. They will have an understanding of the broad variety of AV standards deployed at Amazon and be capable of resolving complex issues. They will have the communication skills to guide both peers and nontechnical Amazonians in rapidly implementing workarounds to unblock events.
The successful AV Support Engineer will be customer focused and motivated by team success. They will be innovative energetic and able to adapt to new processes and procedures quickly while dealing with a high volume of urgent requests and ambiguity. They will be committed flexible and have demonstrated the ability to maintain high levels of productivity with while working independently with minimal supervision. They will demonstrate strong initiative and genuine curiosity.
Key job responsibilities
Onsite troubleshooting of AV systems particularly complex integrated systems such as large conference rooms training rooms executive rooms and bespoke or legacy systems.
Working with onpremise IT technicians contractors and integrators through troubleshooting and repair procedures
Communicating with manufacturers and vendors to arrange repair or RMA of faulty equipment and managing local inventory
Working closely with partner teams including AV hardware deployment AV Escalation and MeetEx to drive continuous improvement of the customer experience
Maintaining communication with customers and stakeholders informing them of incident progress via thorough ticket documentation and the use of Standard Operating Procedures (SOPs)
Collaborating on technical documentation and SOPs incorporating field learnings and customer feedback
Daily travel between sites in the metro area required
Must be able to lift or carry equipment up to 40 lbs and use hand tools as needed
Ability to work at height < 8 Feet)
Occasional after hours work may be required.
BA/BS degree in a related technical field or equivalent industry experience
2 years of experience in the AV sector with a proven record of effectively commissioning configuring troubleshooting or installing corporate AV systems
Experience working with AV technologies such as Extron Crestron BiAmp Cisco Shure and Poly; control systems DTP systems matrix switchers extenders and audio DSPs
Excellent troubleshooting problemsolving and diagnosis skills with a strong understanding of signal flow
Experience with network technology including video and audio over IP (e.g. Dante/AES)
Ability to establish and build healthy working relationships and partnerships with peers customers vendors and suppliers
Excellent communication interpersonal and presentation skills both oral and written
Strong prioritization and organizational skills with attention to detail
Crestron DMCT or DMCE Certification
SynAudCon Training
CTIP101 Foundations of Crestron Programming Certification
CompTia Network and Cisco Certified Network Associate (CCNA)
Additional Certifications or formal training by AV manufacturers (e.g. Crestron Extron Biamp QSC Cisco Dante etc.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The successful AV Support Engineer will be customer focused and motivated by team success. They will be innovative energetic and able to adapt to new processes and procedures quickly while dealing with a high volume of urgent requests and ambiguity. They will be committed flexible and have demonstrated the ability to maintain high levels of productivity with while working independently with minimal supervision. They will demonstrate strong initiative and genuine curiosity.
Key job responsibilities
Onsite troubleshooting of AV systems particularly complex integrated systems such as large conference rooms training rooms executive rooms and bespoke or legacy systems.
Working with onpremise IT technicians contractors and integrators through troubleshooting and repair procedures
Communicating with manufacturers and vendors to arrange repair or RMA of faulty equipment and managing local inventory
Working closely with partner teams including AV hardware deployment AV Escalation and MeetEx to drive continuous improvement of the customer experience
Maintaining communication with customers and stakeholders informing them of incident progress via thorough ticket documentation and the use of Standard Operating Procedures (SOPs)
Collaborating on technical documentation and SOPs incorporating field learnings and customer feedback
Daily travel between sites in the metro area required
Must be able to lift or carry equipment up to 40 lbs and use hand tools as needed
Ability to work at height < 8 Feet)
Occasional after hours work may be required.
BA/BS degree in a related technical field or equivalent industry experience
2 years of experience in the AV sector with a proven record of effectively commissioning configuring troubleshooting or installing corporate AV systems
Experience working with AV technologies such as Extron Crestron BiAmp Cisco Shure and Poly; control systems DTP systems matrix switchers extenders and audio DSPs
Excellent troubleshooting problemsolving and diagnosis skills with a strong understanding of signal flow
Experience with network technology including video and audio over IP (e.g. Dante/AES)
Ability to establish and build healthy working relationships and partnerships with peers customers vendors and suppliers
Excellent communication interpersonal and presentation skills both oral and written
Strong prioritization and organizational skills with attention to detail
Crestron DMCT or DMCE Certification
SynAudCon Training
CTIP101 Foundations of Crestron Programming Certification
CompTia Network and Cisco Certified Network Associate (CCNA)
Additional Certifications or formal training by AV manufacturers (e.g. Crestron Extron Biamp QSC Cisco Dante etc.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employment Type
Full-Time
Department / Functional Area
Key Skills
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