Specialist Fraud Operations
Specialist Fraud Operations
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Job Description
At TMobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package this is Total Rewards. Employees enjoy multiple wealthbuilding opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free yearround money coaches. Thats how were UNSTOPPABLE for our employees!
As a Fraud Operations Specialist you will perform a detailed account analysis using weighted profiling and investigative data from multiple sources including the Fraud Management System (FMS) consumer credit analysis third party and government resources specific reports etc. You will interpret organize and compile data applying sophisticated investigative and analytical techniques to determine account status and pursues investigation closure according to findings. May be responsible for all nonautomated adjustment processes including: Addon fraud unauthorized handsets as well as sending and receiving all departmental requested letter correspondences to/from victims of fraud.Responsibilities:
- Perform indepth account investigation and analysis and effectively analyze compile organize and interpret data from multiple investigation resources.
- Responsible to handle inbound calls from customers regarding all aspects of fraud and ID theft and provide accurate and professional advice and assistance to victims of identity theft regarding future protection on personal credit pursing law enforcement intervention and any applicable third party and Federal agencies of use to victims of Identity theft.
- Coordinate with Loss Prevention and Corporate Investigations when applicable to pursue dealer audits identification of fraud trends in cross functional groups. Act as liaison for general law enforcement inquiries regarding an investigation or fraudulent account. Advise proper contact processes.
- Actively evaluate policy and processes and recommend policy and efficiency improvements.
Education and Work Experience:
- High School Diploma/GED (Required)
- Less than 2 years experience in the wireless industry. (Required)
- Prior experience in fraud Investigation or closely related field preferred. (Preferred)
- Microsoft Office (Required)
- Intermediate MS Excel experience including pivot tables and vlookups (Required)
- Analytics (Required)
- Fraud Investigation (Preferred)
- Strong written and verbal communications skills. (Required)
- Ability to provide support over phone and email (Required)
#LICorporate
At least 18 years of ageLegally authorized to work in the United States
Travel:
Travel Required (Yes/No):No
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
Base Pay Range: $17.89 $32.26Corporate Bonus Target: 5
The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors such as work location qualifications and experience so the actual starting pay will vary within this range.
At TMobile employees in regular nontemporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Most Corporate employees are eligible for a yearend bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location TMobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and parttime employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays which total about 4 weeks for new fulltime employees and about 2.5 weeks for new parttime employees annually paid parental and family leave family building benefits backup care enhanced family support childcare subsidy tuition assistance college coaching short and longterm disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary longterm care insurance. We dont stop there eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about TMobiles amazing benefits check out.Never stop growing!
As part of the TMobile team you know the Uncarrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!
TMobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Uncarrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to nonaccommodation related requests.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
