Senior Engagement Manager
Senior Engagement Manager
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Salary Not Disclosed
1 Vacancy
Job Description
The Americas Partner Engagement Manager plays a critical role in driving the adoption and success of the Americas Services Partner Program. Reporting to a Regional Leader this position manages partner engagement across North America and LATAM ensuring effective communication performance tracking and risk mitigation for Professional Services (PS) engagements. The role requires close collaboration with partners Channel Managers Sales Segment leaders and internal stakeholders to align certified Professional Services partners with customer needs.
Reporting to Americas Freshworks Professional Services (FPS) Regional leader the Americas Partner Engagement manager:
Is responsible for AMER Services Partner Program adoption communication and KPIs
Acts as Freshworks partners PS engagement manager for NA and LATAM regions
Coordinates with partners Channel Manager (who owns the partner relationship overall) on partner selection evaluation performance and escalations
Communicates with assigned partners and responsible for sponsorship of and tracking assigned partners Professional Services (PS) engagements
Coordinates riskmitigation and escalation internally at Freshworks for escalations on partner deliveries
Coordinates with North America MidMarket Sales Segment leaders and LATAM Sales leaders primarily (and with other segment leaders) to ensure assignment and reporting of certified PS partners to customer engagements according to Partner Rules of Engagement
Understands and promotes Global Partner Program to the Americas Services partners and ecosystem
Communicates partner enablement needs to Partner Enablement Program Manager
Qualifications :
1013 years in Partner and Channel experience plus strong experience in Professional Services for a SaaS organization
Ability to work with Csuite and practitioners of partners Sales account executives as well as internal Sales and FPS Leadership
Excellent project management facilitation and risk management skills
English Spanish and Portuguese language skills are required
Additional Information :
This role is based in the San Francisco Metro Area and the expected base salary range for this position is as shown below. The actual base pay is dependent upon a variety of jobrelated factors such as professional background training work experience business needs and market demand. Therefore in some circumstances the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. This role is also eligible for a target bonus.
Compensation Package
$190000 $273240 USD Base Salary Variable Compensation (where applicable)
Freshworks offers multiple options for dental medical vision disability and life insurances. Equity ESPP flexible PTO flexible spending commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.
At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
