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When it comes to performance skills and experience dont tell the whole story. They only tell uswhat to doinknown predictable and contextual situations.
We look for attributes as they tell us how youbehave in all situations particularly unknown challenging or stressful ones when you cant apply your learnt skills.
We have big ambitions and we needpeople who work here to have big ambitions too.
To achieve ourgrowth plans weneed talented and driven people who are curious andcomfortable with uncertainty and step outside their comfort zone to learn and try new things.
Ifyoure the kind of person who rolls up your sleeves and gets stuck in we want to hear from you!
WatchHEREto find out what it takes to be successful and build a better career at MSC.
Requisition ID :16445
Employment Type :Full Time
Job Category :Customer Care
Work Location :Wednesbury UK
Potential WorkLocation :United Kingdom : England : Wednesbury
United Kingdom : England : West Midlands
As aService Delivery Managerwith MSC you will be an integral part of the Key Account Vending Team contributing to servicing our large contract customers who use our vending solutions. The team provides exceptional service to our customers through effective inventory and resolution management. The customer is paramount to us at MSC and youll adopt a proactive approach to maximize their experience.
Are you looking to take your career to the next level When you join MSC we offer you more than just a job we provide the opportunity to grow and develop helping you build your career. Great businesses need great people thats where you come in!
Whats in it for me
What will I be doing
Our customers will come to you as their first point of contact and you will have daily interaction with them over the phone and through email giving them the best experience possible and creating customer engagement through the relationships you build.
Problemsolve and work closely with key stakeholders both with the customers business and at MSC to provide firstclass service. We have worked hard to form great relationships with our customers and you will naturally build and maintain these relationships to improve our customers trust in us. We will be looking for you to effectively manage service levels and stockouts for our customers maximising the customer experience.
Reacting to our customers is something we are great at and we pride ourselves on operating proactively to anticipate issues before they arise. You will be in the perfect position to dynamically manage the stock levels through stock reviews and analysis of slow/fast stock and ensure the right items are onsite for our customers to operate effectively and accurately.
You can take personal ownership by talking to your customer advising coordinating and making improvements. Support them with better purchasing decisions product consolidation brand offering customer performance sales and margin. Improve commerciality always balancing the needs of the customer with the needs of the business.
What do I need
We trust that our people will be able to teach you the rolespecific skills but for you to truly succeed at MSC you will embody our values and these significantly important attributes; ones that MSC believes embody talent within our business.
Connections:Your interpersonal skills; how well you manage relationships and how rewarding you are to deal with
Thinking:The abilities you draw upon to solve problems learn and be agile
Creativity:How adept you are at creating solutions and working with change.
Drive:Your level of ambition. The pace energy and enthusiasm applied to activities
Ultimately we identify talent in people who can demonstrate our values and the behaviours required to thrive in our business. So if you can operate effectively in a team demonstrate customercentricity and are eager to make a difference then we would love to hear from you apply today!
This role would suit someone with experience in sales administration customer experience sales customer service or account management.
Why MSC
As one of the UKs Best Companies (awarded 3 Star by Best Companies) we care about our associates.
The journey to the best version of you starts with us. If youre searching for an employerthat will enable you to learn grow and make a difference youve found it.
You will feel a sense of purpose and belonging as we allow our people to have a voice and the opportunity to makea genuine impact
We have created a psychologically safe and inclusive environment wherewe treat our associates as adults and give them autonomyto make decisions takerisks and learn from mistakes.
You will be encouraged to challenge the normmakedecisions and take ownership to make changes enabling you to significantly contribute towards our business success.
Our peoplecentric culture will encourage you to continuously develop both professionally and personally.
From ourculture to our forwardthinking leadership youll soon realise that you have an incredible opportunity here to be your best self.
Whether your career path is vertical or squiggly wed love to watch you grow and reach your full potential with us
We wont just give you a job well enable you to be yourself discover opportunityunlock your potential and design yourcareer.
Required Experience:
Manager
Full-Time