Desktop Support Specialist
Desktop Support Specialist
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Job Description
Overview
Turn5 is one of the largest and fastest growing ecommerce retailers in the Greater Philadelphia area. Best known for our awardwinning ecommerce platforms and weve been engaging muscle car truck and offroad enthusiasts with exceptional products services and experiences since 2004. With the acquisition of Ecklers in 2022 a pioneer in classic car restoration & modification for over 60 years Turn5s catalog of brands has expanded to now offer aftermarket automotive products for vehicles as classic as the Model T.
Our purpose however extends beyond selling car parts. We have a commitment to creating meaningful customer experiences at every step of their journey. Whether its supplying a unique product that customizes the look and feel of their ride providing thousands of educational videos for the DIYer or leveraging user generated content to inspire even the most experienced owner we are obsessed with ensuring we reach as many likeminded gearheads across the globe.
Reporting to the Desktop Support Lead the Desktop Support Specialist position is responsible for providing the first line of hardware and software support to all internal users creating training guides and training users and time permitting assisting senior department personnel with the tasks they are assigned.
Year 1 is going to be about:
- Monitor Help Desk ticketing system provide technical assistance and support for user issues related to computers software and other ITmanaged systems
- Respond to user questions via chat email support ticket phone or in person as appropriate. Ask questions to assess the scope and nature of the issue. Resolve or escalate as necessary
- Train users as needed using those manuals as a base
- Setup computers phones peripherals and other devices as needed
- Install add move or change telephone extensions and related equipment
- Respond to requests for loaner equipment; maintain hardware and inventory for checkin / checkout purposes
- Occasional local travel to other sites is required with reliable transportation
We cant skip over some of the specific skills and experience we know are a must to be successful. So we need you to have:
- Computer proficient
- Knowledge of Windows desktop and Server OS
- Knowledge of Microsoft Office Suite and Office 365
- PC deployment experience preferred
- Excellent organizational skills with the ability to handle multiple tasks simultaneously
- Oral and written communication interpersonal skills.
- Ability to prioritize workload and meet deadlines.
#CORP
Required Experience:
Unclear Seniority
Employment Type
Unclear
