Data Center Technician Trainee Data Center Operations

We are looking for Data Center Technicians to join our expanding Infrastructure Operations team. Data Center Technicians are the primary resolver and troubleshoot and solve a range of Data center infrastructure issues including but not limited to: hardware fiber networking and related problems.

You will be part of the Data Center Operations (DCO) team overseeing the operation and maintenance of the IT infrastructure and hardware for data centers in AWS Cloud regions. You will become the primary resolver for your support team and gain troubleshooting skills on different hardware and software cases.

You will be able to troubleshoot and solve most infrastructure issues and engage other appropriate solutions groups on more complex problems to drive solutions.

AWS Infrastructure Services (AIS)

AWS Infrastructure Services owns the design planning delivery and operation of all AWS global infrastructure. In other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities
SAFETY
Follow and maintain the highest safety standards and diligently encourage a worldclass safety culture. Own the safety initiatives and projects to foster a strong safety culture.

DATA CENTER OPERATIONS (DCO)

This position involves:
o Diagnosing hardware and network problems followed by physical repairs
o Troubleshooting events within internal Service Level Agreements (SLAs)
o Performing root cause analysis of equipment failures
Manual handling and lifting of equipment may be required (weight limits in accordance with regulations)


A day in the life
In this role youll be working on our advanced ticketing system

Youll be part of a collaborative team that keeps our cloud infrastructure running smoothly responding to both automated directives and team leadership with exceptional time management and adaptability.

Your expertise in problem ticket tracking and escalation procedures will be crucial as you consistently meet and exceed Amazons high standards for technical proficiency and operational excellence. This role is vital in maintaining the efficiency and reliability of our sophisticated data center infrastructure youll be working and supporting the face of Cloud technology in the region.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences inspire us to never stop embracing our uniqueness.


Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.

Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Good communication skills both written and verbal
Ability to work well with others in a team environment
Passionate about IT infrastructure and hardware!
Leaving CertificateEM1
18 years or older
Experience with Microsoft Office
Ability to work 40 hours per week.


This position also has a physical component requiring the ability to lift & rack equipment up to 20Kg; it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines.


Familiarity with computer hardware components and operating systems
Ability to manage work and priorities through a ticketing system and coordination with Manager
Has taken STEM or vocational course curriculum



Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.