Customer Service Advisor Full Time
Customer Service Advisor Full Time
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Job Description
About Us
Sportsbet isa leading Australian ecommerce business in the online wagering sector bringing excitement to over 2 million do this by living our values to create an innovative entertainment brand trailblazing products and bestinclass platformsthat deliver great experiences to our customers.
We have over 1300 team members at Sportsbet but as part of the Flutter Group were a true global player.
Committed To Responsible Gambling
Were proud to be the leaders in responsible gambling in our industry not just locally but globally.
About The Role
At Sportsbet were passionate about our customers and were looking for people who share that same enthusiasm. Joining our Darwinbased Contact Centre youll have the opportunity to support some of the largest global sporting events throughout the year and youll be joining the team just in time for the start of the AFL and NRL seasons!
We strive to provide our customers with a best in class experience. By combining your customer service experience with our excellent training and development programs youll become part of a highperforming team of Customer Service Advisors who deliver outstanding service every day.
Weekends evenings and public holidays are our busiest times as these are when most sporting events occur. We need team members who are willing to work during these peak periods. But dont worry we make sure these times are filled with fun and excitement so youll love being here!
Responsibilities Include:
- Field telephone betting and general inquiries through diverse channels including email chat and telephone leveraging your ability to efficiently solve customer problems with meticulous attention to detail to achieve optimal customer outcomes.
- Capture information into our customer database and utilising your written communication skills to create easy to read notes for others
- Have an open mind to learning new systems and skills whilst thinking about our customers having fun and thinking about our customers once again!
About You:
- You must be a citizen permanent resident or hold a visa that allows you to work fulltime hours.
- Previous customer service experience is required and previous contact centre experience is ideal.
- Excellent verbal communication skills are essential as this role is phonebased.
Successful Candidates MUST be available for 2 weeks of fulltime training from May (including Saturdays)
The Perks
We work hard and play hard so along with a competitive salary and generous performancebased bonus heres some of our other perks:
- 25 days annual leave
- Genuine flexible and remote working policy with a $800 work from home office allowance
- Stocked kitchen with food and cooking appliances to keep you well fed throughout your shift
- Regular office competitions and catered major events (think AFL/NRL Grand Finals Superbowl Melbourne Cup Day)
- Career development opportunities
- Access to our Employee Assistance Program and a Circle In membership
- Industry leading Parental Leave support program with 26 weeks paid leave for Primary Carers and no wait time. We also have a progressive return to work benefit for your first 6 months back: come back for 3 days get paid for 4; come back for 4 days get paid for 5.
We encourage you to apply as soon as possible as we review candidates within 23 weeks of advertising.
Our Focus on Diversity Equity & Inclusion
Were an inclusive employer who welcomes you for who you are as you are so if you require adjustments to the recruitment process please let us know in your application or contact us if youd like to discuss this in more detail.
If you think youd be a great fit but dont necessarily meet everything in the job description please still get in touch.
Read more about our contribution to Flutters global Positive Impact Plan.
Need To Work Flexibly
We know flex means different things to different people let us know how we can support you to be your best.
Ready to bring excitement to life Apply now
Required Experience:
Unclear Seniority
Employment Type
Full-Time
