Concierge

Front Desk Concierge SAGE Center Bronx at Crotona Pride House

SAGE is the worlds largest and oldest organization dedicated to improving the lives of lesbian gay bisexual transgender and queer or questioning (LGBTQ) older adults. Founded in 1978 and headquartered in New York City SAGE is a national organization that offers supportive services and consumer resources for LGBTQ older adults and their caregivers advocates for public policy changes that address the needs of LGBTQ older people and provides cultural competency training for aging providers and LGBTQ organizations largely through its National Resource Center on LGBTQ Aging and its growing social enterprise SAGECare.

Role Summary:

The Concierge greets SAGE Center older adult participants announces visitors upon arrival answers and routes phone calls and provides support to SAGEs constituents SAGE Center programming and operations and to SAGE as a whole. This role reports to the Director of the SAGE Center Bronx at Crotona Pride House and is an intregral part in ensuring the Center remains a welcoming and inclusive space.

Key Responsibilities:

Provide administrative support to SAGE Center Bronx at Crotona Pride House

Greet and direct Participants and visitors entering the Center

Gain general knowledge about Center operations program times and locations and the Centers calendars

Answer phone and inperson queries responding transferring or following up as necessary

Provide information and referrals to callers

Register new SAGE Center Participants (guide through registration form take photo assign key tag explain general Center services give tours etc.

Maintain Participant RSVP lists for SAGE Center events and activities

Maintain a clean and organized reception and lobby area

Provide data entry support using STARS and Salesforce

Receive and sort mail and deliveries and notify recipients

Capture information and referrals and maintain metrics data

Create flyers for the Center to advertise events

Process electronic fees and collect nonelectronic fees

Open/close the Center as requested by the Director

Provide training/guidance to volunteers and new hires into Concierge role

Provide other assistance/support as needed

While no one person embodies all the qualities outlined below the ideal candidate will possess many of the following professional and personal abilities attributes and experiences. Please consider applying even if you do not have *all* the needtohaves!

Needtohaves:

Demonstrated experience in similar role

Ability to manage multiple phone lines and transfer accordingly

Willingness to learn about SAGEs programming both nationally and specific to the SAGE Centers and answer inquiries from callers and inperson visitors

Ability to work comfortably and effectively in a fastpaced environment

Ability to work independently with minimal supervision using good judgment

Ability to provide a welcoming environment; interact professionally and personably with Participants visitors and staff; and escalate concerns appropriately

Ability to multitask with excellent timemanagement skills

Basic proficiency with Microsoft Office including Outlook and Excel

Commitment to SAGEs mission and alignment with SAGEs values

Nicetohaves:

Bilingual Spanish ability preferred

Experience with Salesforce and NYC Aging databases preferred

Experience in aging and/or social services and/or LGBTQ services a plus

Experience and passion for working with marginalized communities particularly BIPOC and LGBTQ communities

Strong written and verbal communication skills

What we offer:

The status: Fulltime; Nonexempt

The location: SAGE Center Bronx at Crotona Pride House Located at 1784

Prospect Avenue Bronx NY 10457

The schedule: 35 hours per week Monday through Friday 9:00am to 5:00pm. Some evenings weekends and/or holidays may be required

The salary: $22$25/hour

The benefits: SAGE offers an attractive benefits package including:

Three medical insurance plan options in which to enroll with a very generous HRA contribution by SAGE and premium subsidies

An annually funded HRA (of up to $5k) for gender affirming care not covered by medical insurance

Dental and Vision insurance with premium subsidies

A safe harbor 401(k) plan with a match from SAGE of up to 5

Generous PTO and office closures for holidays (including day closures the day before many holidays!

100 SAGEpaid family and medical leave for up to 12 weeks

Sabbatical leave for very tenured staff

100 SAGEpaid disability and life insurance with the opportunity to elect additional life insurance coverage for the employee and their dependents

Medical and dependent care FSA and transit pretax benefits

An Employee Assistance Program (EAP) for free and confidential support from licensed counselors on a variety of issues

A really terrific team; and a chance to support the LGBTQ community and be a part of an organization doing vital work!

Are you interested (We hope so!:

Dont forget to combine into one single document both your resume and a cover letter describing your interest in working with us and what youd bring to the role!

Got questions:

Email with questions about the application process.

Just a reminder:

SAGE is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race ethnicity creed color religion sex or gender sexual orientation gender identity gender expression alienage or national origin ancestry age citizenship status marital or family status family medical history or genetic information veteran status HIV serostatus military or military discharge status height weight disability or handicap domestic violence victim status employment status socioeconomic status criminal history or arrest record sexual or other reproductive health decisions natural hair or hairstyle or any other status or characteristic protected by applicable federal state or local laws. SAGE is dedicated to this policy with respect to all matters concerning employment.