Product Concierge

Job Description

Job Title:Mercedes Product Concierge

Department:Sales

Reports to:Sales Manager

FLSA Status:Non-exempt

Prepared by:James Womack

SUMMARY

Functions as a customer service representative for the sales department ensuring the customer has an exceptional car buying experience.

ESSENTIAL DUTIES

Essential duties include the following. Other duties may be assigned.

• Approaches greets and offers assistance or direction to any customer who enters the dealership showroom floor and sales lot.
• Utilizes dealership sales control and follow-up system.
• Attends product and sales training courses as requested by sales manager.
• Ensures sold vehicles have been properly cleaned for delivery.
• Delivers vehicles to customers ensuring that the customer understands the vehicles operating features warranty and paperwork.
• Introduces customers to service department personnel and schedules first service appointment. Attends sales meetings.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); and three months related experience and/or training.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one small group situations to customers clients and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add subtract multiply and divide in all units of measure using whole numbers common factors and decimals. Ability to compute rate ratio and percent.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written oral diagram or schedule from.

CERTIFICATES LICENSES REGISTRATIONS

Manufacturer Training

Valid Drivers License

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to stand walk talk and hear. The employee is occasionally required to sit; use hands to finger handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision distance vision peripheral vision depth perception and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly exposed to outside weather conditions. The noise level in the work environment is usually moderate.

Northside Auto Group is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or protected veteran status. If you need a reasonable accommodation for any part of the employment process please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email.