Risk Operations - GEP
Risk Operations - GEP
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$ 77000 - 85000
1 Vacancy
Job Description
About Gusto
Gusto is a modern online people platform that helps small businesses take care of their teams. On top of fullservice payroll Gusto offers health insurance 401(k)s expert HR and team management tools. Today Gusto offices in Denver San Francisco and New York serve more than 400000 businesses nationwide.
Our mission is to create a world where work empowers a better life and it starts right here at Gusto. Thats why were committed to building a collaborative and inclusive workplace both physically and virtually. Learn more about our Total Rewards philosophy.
About the Role:
Were seeking passionate individuals eager to safeguard small business payrolls by proactively mitigating risk and investigating potential fraud all while delivering an exceptional customer experience. As a member of our Risk Operations team you will play a critical role in protecting Gusto from financial losses and ensuring that Gusto Embedded Payroll (GEP) remains a secure efficient and userfriendly platform for our partners.
Youll collaborate with crossfunctional teams including risk product and engineering to analyze feedback drive process enhancements and develop innovative AIdriven solutions that fortify our partners security and elevate their embedded experience. This role offers a unique opportunity to significantly impact the safety and efficacy of GEP pioneering the future of secure payroll processing.
About the Team:
The Payments and Risk team at Gusto is dedicated to ensuring accurate secure and timely payments for over 400000 businesses and their employees. This role supports GEP our rapidly expanding business segment that empowers developers to integrate payroll solutions directly into their applications. GEP combines robust APIs embeddable UI flows and developer toolkits to deliver an innovative embedded payroll product. Operating as a startup within Gusto GEP has its own dedicated resources while collaborating with the broader organization to deliver a cuttingedge platform at the intersection of fintech and labor.
Heres what youll do daytoday:
- Proactively Combat Fraud: Act as a key defender leveraging tools and techniques including AIpowered systems to identify investigate and prevent fraudulent activities and system abuse.
- Analyze Complex Challenges: Tackle intricate fraud and ACH risk challenges by developing and implementing innovative datadriven strategies and AIassisted methodologies to uncover trends patterns and malicious actors.
- Enhance CuttingEdge Technology: Blend established risk programs with AI to optimize fraud detection and prevention. Drive continuous improvements to our AIdriven systems and processes ensuring scalability and futureproofing our operations against evolving threats.
- Collaborate with Stakeholders: Partner closely with internal teams customers and external partners to address riskrelated issues and drive effective solutions.
- Provide Expert Support: Serve as a subject matter expert offering guidance and support to internal teams and customers and managing complex escalations with precision.
Heres what were looking for:
- Experience: 34 years of experience in operational work fraud detection and/or investigation. Bonus points for experience in the banking or payments industry.
- Analytical Skills: Exceptional problemsolving abilities a knack for structured datadriven thinking the ability to identify anomalies and meticulous attention to detail.
- Integrity: A strong moral compass objective yet compassionate decisionmaking and a commitment to ethical conduct.
- Organization: Excellent time management and the ability to manage multiple projects/tasks effectively. Highly process and policyoriented.
- Drive: Goaloriented positive and proactive with the ability to thrive in a fastpaced resultsdriven environment. Strong communication skills.
- Bonus Points:
- Professional certifications (CFE)
- Payroll industry experience
- Professional Tech experience
- SQL knowledge
- Experience with prompting and generative AI
Our cash compensation amount for this role is between $77000 $85000/year in Denver and between $96000 $105000/year for New York/San Francisco. Final offer amounts are determined by multiple factors including candidate location experience and expertise and may vary from the amounts listed above.
Gusto has physical office spaces in Denver San Francisco and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 23 days per week (or more depending on role). The same office expectations apply to all Symmetry roles Gustos subsidiary whose physical office is in Scottsdale.
Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.
When approved to work from a location other than a Gusto office a secure reliable and consistent internet connection is required.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds not just because its the right thing to do but because it makes our company stronger. If you share our values and our enthusiasm for small businesses you will find a home at Gusto.
Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race color religion national origin age sex (including pregnancy childbirth or related medical conditions) marital status ancestry physical or mental disability genetic information veteran status gender identity or expression sexual orientation or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories consistent with applicable federal state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey please fill out this form and a member of our team will get in touch with you.
Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer.
Employment Type
Full-Time
