Manager - Vibe
Manager - Vibe
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Job Description
Overview
As the latest jewel in the renowned Hard Rock crown this exceptional venue is set to redefine entertainment and hospitality in Canadas capital city.
Boasting a prime location Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock n roll flair. The moment you step inside youll be transported into a world of music memorabilia and nonstop excitement.
Are you ready to experience the ultimate rock star treatment in the heart of Ottawa Let the countdown begin!
Responsibilities
The Vibe Manager is responsible for supporting the property in all aspects of music and culture. This person assists in entertainment booking for onproperty venues leads all audio/visual requirements and creates an exceptional climate of guest oriented service and works to implement brand amenity programs and ensure effective utilization of music across the an atmosphere that induces guests to make Hard Rock Casino their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.
Essential Duties & Responsibiities:
- Build business/market share by utilizing brand amenity programs to leverage as Hard Rocks differentiator in the hospitality space.
- Book talent into all property venues including the Live and Hard Rock Caf.
- Book organize and manage local events to showcase the property and brand while demonstrating music industry connection.
- Initiate agreements with entertainment artists for local support and performances.
- Establish and nurture relationships with celebrities and talents (bands DJs etc.. Translate strategy into specific business actions and individual accountabilities that achieve results.
- Involvement in social media communications to ensure consistency with brand voice.
- Serve as spokesperson for the property on Vibe related initiatives.
- Monitor adjust and create music playlists adapted to location time of day and Vibe.
- Evaluate and adjust overall guest experiences based on interaction with guests industry trends corporate initiatives etc.
- Enhance group business experience through customization.
- Participate in the induction of new staff members to Hard Rock culture.
- Create and participate in the ongoing training and development of staff and management focusing on music memorabilia company culture and the spirit of Rock n Roll.
- Understand RX Music platform and system use.
- Research music trends ensuring the brands relevance within the music community and mind of the consumers.
- Ensure quality and timeliness of work performed by contracted vendors.
- Manage department budget to include resource quantities costs and expenses.
- Review weekly forecasts and planning of cost expenditures to correspond to forecasted occupancy and costs.
- Conduct regular meetings with staff to communicate global programs implement new products and procedures and discuss areas of opportunities special events and other activities.
- Participate in and ensure Sound Checks are being conducted in department.
- Ensure an extraordinary experience and create loyalty to the property and Hard Rock
brand by exceeding expectations through exceptional service and product quality. - Resolve guest complaints and implement changes to prevent future issues.
- Monitor quality assurance program scores and guest feedback. Take corrective action
when necessary. - Maintain presence in property during peak business periods.
- Ensure that property is well maintained and that operational areas have a vibe that
meets or exceeds brand standards and guest expectations. - Ensure all property policies and procedures are fully implemented in department
including health and safety guidelines. - Maintain relationships with key clients owners and investors.
- Maintain effective relationships with guests.
- Maintain communication with Hard Rock corporate staff.
- Develop positive relationships within the business and social community.
- Promote the organization in and out of industry and at relevant trade associations.
- Present a professional image to employees guests clients owners and investors.
- Generate incremental revenue and brand awareness through the creation and
implementation of brand relevant local events and promotions. - Operate ethically to protect the Hard Rock brand. Ensure brand and business
initiatives are implemented. - Maintain confidentiality of guest employee and company information.
This job description reflects the positions essential functions; it does not encompass all of the tasks that may be assigned.
Qualifications
- Degree/diploma or an equivalent combination of education and experience that provides knowledge skills and ability sufficient to successfully perform the duties of the position.
- Deep understanding of local music scene.
- Experience with RX Music platform.
- Must be at least nineteen 19 years of age.
- Must be able to obtain an AGCO Gaming License.
SKILLS
- High energy with effective and influential people skills. Positive attitude and the desire to motivate others.
- Ability to prioritize and work on several projects simultaneously without being overwhelmed.
- Ability to comprehend and use technical or professional language either written or spoken to communicate complex ideas.
- Strong communication and listening skills and excellent speaking reading and writing ability.
- Ability to effectively present information in oneonone and small group situations to customers clients owners investors and employees of the organization.
- Ability to perform complex quantitative calculations or reasoning.
- Ability to perform numerical operations using basic counting adding subtracting multiplying or dividing.
- Strong command of software applications especially Microsoft Office (Word Excel PowerPoint) and hotelspecific platforms (MICROS Opera Sabre/SYNXIS Delphi SUN etc..
- Ability to effectively deal with internal and external customers and staff some of whom will require high levels of patience tact and diplomacy.
- Fluently bilingual in both official languages English and French written and oral
Physical Demands:
- Ability to stand and sit for extended periods of time.
- Ability to walk distances.
- The employee must frequently lift/push/pull and/or move up to 50 pounds.
Working Conditions:
- Duties and responsibilities are typically performed in a highly regulated and controlled environment but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor you may be exposed to casinorelated environmental factors including but not limited to excessive noise.
Closing
Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
If you require accommodation to apply or if selected to participate in an assessment processplease advise Human Resources.
We thank all candidates for their interest however only those being considered for an interview will be contacted.
Additional Details
Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL SERVE ALL and strive to foster an inclusive workplace culture for every team member.
We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
Please contact Human Resources at if you require accommodation at any time throughout the hire process.
Required Experience:
Manager
Employment Type
Full-Time
